Help printing using Brothers IPrint&Scan

[KAREN33375680kh9s]

• I need to print a filled document from Accrobat using my Android phone and Brothers printer without posting to the Cloud which requires the use of IPrint&Scan but when i "Send a Copy" to the app for printing, what is loaded to the printer is the blank form without my filled data.  How can I print the completed filled form?

[S. S]

Hi @KAREN33375680kh9s,

Hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

To test, if you save a copy of the file after filling the form, do you still see a blank form or is the file filled with data?

Also, to investigate further, would you mind sharing a few pieces of information:

1. The app version of Acrobat you use (go to Home-> Profile-> About Acrobat);

2. The Android version of your device;

3. The model of the Brother Printer you are using;

4. A screen recording video of the entire event for a better understanding and assistance.

Look forward to hearing from you.

-Souvik

[KAREN33375680kh9s]

Accrobat 24.10.1.36179

Android

Brothers HL-L2380DW

I am not suffiently tech savvy to know how to create this.

[Amal.]

Hi there

Thank you for sharing the details.

Have you tried saving the copy of the form after filling it and then try to print this saved copy of the form, as suggested in the previous response.

Also, to know more about capturing a video recording on mobile device, please check the help articles listed below, based on your OS
- https://adobe.ly/3UCAe78
- https://adobe.ly/3CgIy6k

Regards

Amal

[KAREN33375680kh9s]

Yes, saved a copy to my device (not to cloud due to privacy issues for this file)

[KAREN33375680kh9s]

Says some features only accessible on Version 11 up.  Mine is Version 9.

[KAREN33375680kh9s]

Sorry Android version is 9.  Unable to update due to age of phone.

[KAREN33375680kh9s]

I can see the filled copy on Acrobat and in My Files, but what is transmitted to my printer is blank whether transmitted from my saved file or from Acrobat.

[KAREN33375680kh9s]

I have replied multiple times but my response does not show here.  Did you get it?

[KAREN33375680kh9s]

When I use Adobe Accrobat yo fill a downloaded file, when I send a copy to my  Brothers HL-L 2380DL printer, the form shown in print preview and the printed copy are devoid of any filled data.  This printer requires use of IPrint&Scan to print from mobile phone.  Tapping Print in Adobe does not initiate the printer.

[jane-e]

@KAREN33375680kh9s 

I found this post in an unrelated thread in Using the Community from three years ago and have merged it with your previous thread in Acrobat Reader Mobile.

Jane

[Amal.]

Hi there,

If possible, could you try checking if the issue happens on another device running Android 11? Also, please check if there are any pending updates for your printer driver or firmware—updating these might help.

If the issue still occurs, please share a short video showing the steps you're taking and the problem as it occurs? For better understanding the issue and investigate further.

~Amal

[KAREN33375680kh9s]

Only have access to my android mobile phone running Android 9.  Cannot upgrade operating system due to phone age.  All apps and browsers are up to date.

[KAREN33375680kh9s]

Printer driver etc is up to date.  

[Amal.]

Hi there

Thanks for the information. Could you please share a small video recording of the steps and the issue, so we can take it further with the product engineering team for review?

~Amal

[KAREN33375680kh9s]

Creating the video I don't  believe is possible on Android 9.  I think that is only possible on later versions.

[Amal.]

Hi there,

Please share the phone's make and model and a series of screenshots as you follow the steps on your phone and the issue starts to occur.

Once we have this information, we can take it further to our product team for investigation.

~Amal

[KAREN33375680kh9s]

Samsung Galaxy S8+.  The files I am trying to print are confidential. I am trying to figure out how to create screen shots without revealing file contents.

[sprinklr-integration-user]

Hi @KAREN33375680kh9s,

Sure! We will be on standby till we get further information.

What I suggest would be to share the details over a private message.

To do so, click on my or Amal's profile name followed by the blue "Send Message" button on the next page.

-Souvik

[KAREN33375680kh9s]

Sorry, financial information I am not willing to share even in private messages, so cannot send screen shots of existing files which will not print the filled data.  I will need to attempt to find a less private form online that I can download and fill in Adobe and create the requested screen shots.  This may take a while.

[S. S]

@KAREN33375680kh9s Sure!

-Souvik