Participant

Answered

How do I cancel the trial

Forum|Forum|8 years ago
December 14, 2017
7 replies
4716 views

I just signed up for a 7 day trial. How do I cancel it

iOS

Correct answer S_S

Hi @Suntosnow,

Hope you are doing well and thanks for reaching out.

Please check the help page listed below to know more about the cancellation and refund process and policy.

Hope this helps.

Regards,

Souvik

Suntosnow

Participant

I am trying to cancel my 7 day free trial that I purchased on the android app (not the playstore). I cannot find a place on the app to cancel. Please advise. Thanks

S_S

Correct answer

Community Manager

Hi @Suntosnow,

Hope you are doing well and thanks for reaching out.

Please check the help page listed below to know more about the cancellation and refund process and policy.

Hope this helps.

Regards,

Souvik

Kriss S

Participant

I did not get it from a store. I downloaded it from your site.

S_S

Community Manager

Hi @Kriss S ,

Thanks for writing in, and giving more clarity on the scenario.

You can reach out to our billing team for a quicker, real-time resolution. They can be reached on our social media handles.

Facebook: @ Adobe

X (formerly Twitter) @ AdobeCare

Hope this helps.

Kriss S

Participant

I have an Adobe Creative Cloud Pro, 7-day trial that started January 24,2026. I would like to cancel this trial but cannot seem to do it on your site. Please help.

C

Cynthia37113378zhx3

Participant

Please cancel my free 7 days trial

kglad

Community Expert

@Cynthia37113378zhx3

adobe reader is free. do you have some other trial?

A

abel28259345kqnb

Participant

Hi Adobe,

Please, may you cancel my free trial plan, which I did not do because of unseen circumstances, please cancel, and close my account and then confirm to me the cancellation by sending an email, to me, please.

thank you so much

Abel

S_S

Community Manager

Hello @abel28259345kqnb,

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

A

abel28259345kqnb

Participant

I did not buy this thing from the store I clicked it with a mouse at th
desk top, therefore please I have no store to go back to. just cancel it
easily as also it was accepted the purchase easily. Please.

Thank you, be easy and cancel than you

Abel Onyach