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I can't download imm5257e form

New Here ,
Dec 31, 2023 Dec 31, 2023

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I have trying to download the imm5257e form but I can't load with you software and it's mendatory for immigration yet it's failing bismally 

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1 ACCEPTED SOLUTION
Community Expert ,
Dec 31, 2023 Dec 31, 2023

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@Motlotleng34376227rxmp 

 

The message is telling you that you cannot use Reader for Mobile to view the PDF. You need the desktop version. This is something we see with forms that were created in LiveCycle, which unfortunately included many government forms. You will need to use Acrobat Reader for desktop to fill out the form.

 

I've moved your post from Using the Community (for forum questions) to Acrobat Reader for Mobile.

 

Jane

 

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Community Expert ,
Dec 31, 2023 Dec 31, 2023

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@Motlotleng34376227rxmp 

 

The message is telling you that you cannot use Reader for Mobile to view the PDF. You need the desktop version. This is something we see with forms that were created in LiveCycle, which unfortunately included many government forms. You will need to use Acrobat Reader for desktop to fill out the form.

 

I've moved your post from Using the Community (for forum questions) to Acrobat Reader for Mobile.

 

Jane

 

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New Here ,
Dec 31, 2023 Dec 31, 2023

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I have used desktop, I get the same result 

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New Here ,
Dec 31, 2023 Dec 31, 2023

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I have used desktop , and still does not get the latest form and the
imm5257e Canada website gives me an error,,, and say I should use the
latest form and up to date Adobe software has failed download that
particular form, but I was able to download with pdf filler
A
Pdf filler is not accepted buy the website they have recommended Adobe, and
Adobe is failling me it's so absurding,, I could not finish my application
to travel

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Adobe Employee ,
Jan 04, 2024 Jan 04, 2024

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Hi @Motlotleng34376227rxmp,

 

Hope you are doing well. Sorry for the experience!

 

++ to the suggestion by Jane, try installing Acrobat Reader from here: Adobe - Adobe Acrobat Reader Distribution

 

Hope you will be able to do so from here. 

 

If you have tried Acrobat Web on a desktop, it uses the same framework as Acrobat Reader Mobile to make the error message similar.

 

-Souvik

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Community Expert ,
Dec 31, 2023 Dec 31, 2023

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incorrect: ie, tap the message link and upgrade your mobile reader.

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Community Expert ,
Dec 31, 2023 Dec 31, 2023

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quote

ie, tap the message link and upgrade your mobile reader.

By @kglad



It will not work to update the mobile version of Reader, Keith. 

 

@Motlotleng34376227rxmp is using Acrobat Reader Mobile which will not open forms made in LiveCycle Designer. They need a desktop version. See the error message:

janee_0-1704039304316.png

Jane

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Community Expert ,
Dec 31, 2023 Dec 31, 2023

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@jane-e 

 

oops, thank you for that.

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Community Expert ,
Dec 31, 2023 Dec 31, 2023

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We see it a lot here Keith.

Jane

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