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I have trying to download the imm5257e form but I can't load with you software and it's mendatory for immigration yet it's failing bismally
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The message is telling you that you cannot use Reader for Mobile to view the PDF. You need the desktop version. This is something we see with forms that were created in LiveCycle, which unfortunately included many government forms. You will need to use Acrobat Reader for desktop to fill out the form.
I've moved your post from Using the Community (for forum questions) to Acrobat Reader for Mobile.
Jane
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The message is telling you that you cannot use Reader for Mobile to view the PDF. You need the desktop version. This is something we see with forms that were created in LiveCycle, which unfortunately included many government forms. You will need to use Acrobat Reader for desktop to fill out the form.
I've moved your post from Using the Community (for forum questions) to Acrobat Reader for Mobile.
Jane
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I have used desktop, I get the same result
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Hope you are doing well. Sorry for the experience!
++ to the suggestion by Jane, try installing Acrobat Reader from here: Adobe - Adobe Acrobat Reader Distribution
Hope you will be able to do so from here.
If you have tried Acrobat Web on a desktop, it uses the same framework as Acrobat Reader Mobile to make the error message similar.
-Souvik
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incorrect: ie, tap the message link and upgrade your mobile reader.
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ie, tap the message link and upgrade your mobile reader.
By @kglad
It will not work to update the mobile version of Reader, Keith.
@Motlotleng34376227rxmp is using Acrobat Reader Mobile which will not open forms made in LiveCycle Designer. They need a desktop version. See the error message:
Jane
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We see it a lot here Keith.
Jane