I am using iPad Air 3, and the acrobat reader auto updated 1 day ago. Today, I tried to open a previous pdf file which I hv annotated before. The file opens and I cannot see the original pdf file content, but can only see my previous annotation. I tried switch off and on the iPad, and delete and download the apps and the problem persists. Attached screen shot for easy understanding.
I tried to test and download another pdf file from a email, it saved successfully on my iPad, but it shows only a blank page. I save the same file in document cloud, and opened the file using acrobat reader in my Samsung Android phone, and I can see the content without any problem. Hence I think it's the latest acrobat reader update on the iPad Air is creating the problem. Pls fix ASAP!
We've just released a fix for this issue in the App Store. It can take some time to propagate globally, but should be available everywhere within 24 hours. Please go to the App Store and search for "Adobe Acrobat" and then tap "update" to get 21.09.01.
Thanks for your patience and help everyone. We're very thankful for the reports and the sample files and we apologize for the disruption that brought you here.
As mentioned in the issue description that you are not able to see the file's contents after the update. We have tried to reproduce the issue but it is working fine. Would you mind sharing some more information to understand the issue better?
1. iOS version?
2. Current Acrobat Reader version?
3. If possible, could you share a video showing the issue clearly?
We have reproduced the problem and confirmed it's a change in our September release that caused this. It is related to specific constructs in the PDF files (so it does not impact all files with annotations, just some). We're assessing the root cause and evaluating what it will take to patch it. Apologies and many thanks for the details. Having the specific files helps!
Apple does not provide a way to install old versions of the app. We will have to create a new release and have it reviewed by Apple. That review process can take several days. We are currently working on building and creating a fix.
Maybe you need to release the new versions for community testing before jumping off the deep end. Would be glad to help you test your new release and give you feedback, to avoid this in the future.
I'm having the same problem with PDF's opening on my iphone with completely blank pages—ios 12.7.1 on iPhone XS with app version 21.09.00. I noticed some relief with some PDFs if you compress the PDF in the app. The new compressed PDF loads the previously blank pages but it takes a while for some pages to load and zooming in it takes longer to render.
This app has been a godsend during my current construction project. Being able to quickly load, and referance the Construction Drawing PDF files that are 19.5MB and sized at 36 x 48inches for print on my iphone is so helpful during onsite meetings. The previous app updates have increased the load time/rendering and this adobe app far outshines viewing the larger PDFs in my Google drive app.
I appreciate Adobe developers expediating this fix asap, its not your fault Apple is so restrictive when developing for the app store but its hard as a user to understand why you can't uninstall an app and reinstall the older version like you can on your desktop.
You reminded me! All problematic files I got are pdf files converted from AutoCAD files. No problem with MS Word or Excel converted pdf files. So Adobe developers should look into this point!
Yes - it is a specific construct in the PDF, which only some producers will create (and the samples shared do look like they are Autocad, which means it may, at least sometimes, create this construct).
We have a fix for this and it's going through final validation. I am hopeful it will be available very soon. I can share a link to the TestFlight Beta build with the fix if you send me a private message on the forum. The steps would be:
Send me a private message asking for the beta link
Follow the link (I will send it in DM in reply)
Install TestFlight app from Apple if you do not have it already.
Accept the Beta
Install the app
Once we have the fix released to the Store, you can go to the App Store and install the new build from there to ensure that you get all future updates (the TestFlight build expires after 60-90 days).
Some notes / caveats:
Do NOT uninstall the app. Uninstalling the app will delete any local files.
The beta installation process presents a message indicating that data may be lost. This beta build will not delete any data as long as you do not uninstall =).
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