I was debited

Report · Feb 05, 2023

I was debited but I cannot edit any pdf. Please help.

Report · Feb 06, 2023

Hi Nadi,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and cannot find any active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)

Let me know if this help.

Thanks,

Souvik.

Report · Feb 13, 2023

Error is Could not find any purchases to restore.

Report · Feb 25, 2023

Still I cannot use the edit option.

Report · Mar 21, 2023

Adobe, no update yet?

Report · Mar 23, 2023

@Michael28226988dny6 Would you mind sharing your subscription details for us to investigate further?

If you have purchased the subscription from the Google Play store, please go to:

Open the Google Play app .
At the top right, tap the profile icon.
Tap Payments & subscriptions Subscriptions.

Click on Acrobat Reader Mobile and share the screenshot of the details you see there.

If purchased from the Galaxy Store, please go to:

Step 1. Log in to Galaxy Store and tap the “Menu” icon from the main screen.

Step 2. Tap “Subscriptions” in the Galaxy Store menu.

Step 3. Select an app.

Once selected, share the details of the screen you see as a screenshot.

Look forward to hearing from you.

-Souvik

Report · Mar 23, 2023

Purchased thru Galaxy Store.Sent from my Galaxy

Report · May 15, 2023

Still no update from your end?

Report · May 16, 2023

Hi @Michael28226988dny6,

Sorry for the delay.

Our team is still trying to get to the end of it. Would you mind getting on a call with us so we can get to know a few more details that might be helpful for us?

If yes, please let me know if the registered email address on the community is the preferred address for communication, and I will share further details directly over Email.

-Souvik

Report · May 16, 2023

Yes you may email at [PII removed by moderator] Sent from my Galaxy

Report · Jul 24, 2023

Report · Jul 25, 2023

Already sent the screenshot but no replies on my gmail account.

Report · Jul 27, 2023

Hi @Michael28226988dny6,

Thank you for the details, and sorry for the delayed response.

To confirm, have you downloaded the application from Google Play Store or Samsung Galaxy Store?

Please try uninstalling the application and installing a fresh build from Samsung's Galaxy Store and let me know if you are able to use the subscription features or not.

-Souvik

Report · Jul 27, 2023

From Samsung GalaxySent from my Galaxy

Report · Jul 28, 2023

I already tried to uninstall today and re-install.

Report · Aug 30, 2023

Can you provide other way so that I can use my subscription? Like give me a free usage for 1 year?

Report · Sep 26, 2023

Not helping using this approach.

Report · Oct 02, 2023

Souvik,

Please see screenshot of subscriptions thru Galaxy Store.

Report · Oct 03, 2023

Hi @Michael28226988dny6,

Thank you for sharing the screenshot.

Can you try to remove Acrobat Reader Mobile from your device once and reinstall it through the Samsung Galaxy Store instead of the Google Play Store?

This should work for you.

-Souvik

Report · Oct 03, 2023

I followed your instructions but still I cannot edit. I'm using a tablet and no subscription to restore. But if I will click the yearly purchase there will be an error that I already purchased.

Report · Oct 03, 2023

Still having this error:

Report · Oct 05, 2023

Here's the receipt from Galaxy Store. Please do something, I still cannot edit any file.

Report · Oct 06, 2023

Hi @Michael28226988dny6,

Would you mind getting on a call with us to understand the issue better?

If yes, please share the preferred time, time zone, and email address with me over private messages so that I can share the meeting link.

-Souvik

Report · Oct 09, 2023

[Moderator: Personal Information Removed] Philippines Time 9am to 5pm.
Thanks
Sent from my Galaxy

Report · Oct 09, 2023

Since I cannot use the subscription from Galaxy Store, I tried to used free trial using Google Play and was able to use the edit feature. Now, I cancelled the subscription from Google Play to check if I will be able to use the Galaxy Store subscription. You have to contact Galaxy Store Management to file a complaint that their store is not doing good on your customers.