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I was debited

Community Beginner ,
Feb 05, 2023 Feb 05, 2023

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I was debited but I cannot edit any pdf. Please help.

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Edit and export

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Adobe Employee ,
Feb 06, 2023 Feb 06, 2023

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Hi Nadi,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find any active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this help.

 

Thanks,

Souvik.

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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Error is Could not find any purchases to restore.

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Community Beginner ,
Feb 25, 2023 Feb 25, 2023

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Still I cannot use the edit option.

 

Screenshot_20230225_200849_Acrobat for Samsung.jpg

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Community Beginner ,
Mar 21, 2023 Mar 21, 2023

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Adobe, no update yet?

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Adobe Employee ,
Mar 23, 2023 Mar 23, 2023

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@Michael28226988dny6 Would you mind sharing your subscription details for us to investigate further?

 

If you have purchased the subscription from the Google Play store, please go to:

  1. Open the Google Play app .
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions Subscriptions.

 

Click on Acrobat Reader Mobile and share the screenshot of the details you see there.

 

If purchased from the Galaxy Store, please go to:

Step 1. Log in to Galaxy Store and tap the “Menu” icon from the main screen.

Step 2. Tap “Subscriptions” in the Galaxy Store menu.

Step 3. Select an app.

 

Once selected, share the details of the screen you see as a screenshot.

 

Look forward to hearing from you.

 

-Souvik

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Community Beginner ,
Mar 23, 2023 Mar 23, 2023

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Purchased thru Galaxy Store.Sent from my Galaxy

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Community Beginner ,
May 15, 2023 May 15, 2023

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Still no update from your end?

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Adobe Employee ,
May 16, 2023 May 16, 2023

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Hi @Michael28226988dny6,

 

Sorry for the delay. 

 

Our team is still trying to get to the end of it. Would you mind getting on a call with us so we can get to know a few more details that might be helpful for us?

 

If yes, please let me know if the registered email address on the community is the preferred address for communication, and I will share further details directly over Email.

 

-Souvik

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Community Beginner ,
May 16, 2023 May 16, 2023

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Yes you may email at [PII removed by moderator] Sent from my Galaxy

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Community Beginner ,
Jul 24, 2023 Jul 24, 2023

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Screenshot_20230725_112311_Galaxy Store.jpg

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Community Beginner ,
Jul 25, 2023 Jul 25, 2023

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Already sent the screenshot but no replies on my gmail account. 

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Adobe Employee ,
Jul 27, 2023 Jul 27, 2023

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Hi @Michael28226988dny6,

 

Thank you for the details, and sorry for the delayed response.

 

To confirm, have you downloaded the application from Google Play Store or Samsung Galaxy Store? 

 

Please try uninstalling the application and installing a fresh build from Samsung's Galaxy Store and let me know if you are able to use the subscription features or not.

 

-Souvik

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Community Beginner ,
Jul 27, 2023 Jul 27, 2023

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From Samsung GalaxySent from my Galaxy

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Community Beginner ,
Jul 28, 2023 Jul 28, 2023

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I already tried to uninstall today and re-install. Screenshot_20230728_151003_Acrobat for Samsung.jpg

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Community Beginner ,
Aug 30, 2023 Aug 30, 2023

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Can you provide other way so that I can use my subscription? Like give me a free usage for 1 year?

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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Not helping using this approach.

Screenshot_20230927_101322_Acrobat for Samsung.jpg

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Community Beginner ,
Oct 02, 2023 Oct 02, 2023

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Souvik,

 

Please see screenshot of subscriptions thru Galaxy Store.

 

Screenshot_20231003_102037_Galaxy Store.jpg

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Adobe Employee ,
Oct 03, 2023 Oct 03, 2023

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Hi @Michael28226988dny6,

 

Thank you for sharing the screenshot.

 

Can you try to remove Acrobat Reader Mobile from your device once and reinstall it through the Samsung Galaxy Store instead of the Google Play Store? 

 

This should work for you.

 

-Souvik

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Community Beginner ,
Oct 03, 2023 Oct 03, 2023

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I followed your instructions but still I cannot edit. I'm using a tablet and no subscription to restore. But if I will click the yearly purchase there will be an error that I already purchased.

 

Screenshot_20231004_111402_Acrobat for Samsung.jpg

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Community Beginner ,
Oct 03, 2023 Oct 03, 2023

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Still having this error:

 

Screenshot_20231004_112110_Acrobat for Samsung.jpg

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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Here's the receipt from Galaxy Store. Please do something, I still cannot edit any file.

 

Screenshot_20231005_185240_Galaxy Store.jpg

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Adobe Employee ,
Oct 06, 2023 Oct 06, 2023

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Hi @Michael28226988dny6,

 

Would you mind getting on a call with us to understand the issue better?

 

If yes, please share the preferred time, time zone, and email address with me over private messages so that I can share the meeting link.

 

-Souvik

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Community Beginner ,
Oct 09, 2023 Oct 09, 2023

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[Moderator: Personal Information Removed] Philippines Time 9am to 5pm.
Thanks
Sent from my Galaxy

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Community Beginner ,
Oct 09, 2023 Oct 09, 2023

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Since I cannot use the subscription from Galaxy Store, I tried to used free trial using Google Play and was able to use the edit feature. Now, I cancelled the subscription from Google Play to check if I will be able to use the Galaxy Store subscription. You have to contact Galaxy Store Management to file a complaint that their store is not doing good on your customers.Screenshot_20231010_091933_Samsung Internet.jpg

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