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Notes and highlights disappeared after reopening the file on the iPad Adobe Reader app

New Here ,
Feb 20, 2015 Feb 20, 2015

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This morning I opened a new PDF document using the Adobe Reader app for iPad (latest version). I spent the entire morning annotating the file (with the freehand tool, highlights and balloon notes). Mobile link was on. I tapped "Done" before closing the app. Now, in the evening of the same day, when I returned to finish reviewing the document, to my surprise and despair, all the notes have disappeared. I am pretty sure I did not delete the newer version of the file in any way. I simply closed the app, and when I reopened it all my work was gone. Is there a way to revert to a previous version of the document? I logged in to Acrobat.com on the desktop and the file is there (sync'ed via Mobile link), but only the version without the annotations. Help!!!! One can't loose hours of work this way!

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Adobe Employee ,
Feb 20, 2015 Feb 20, 2015

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Hi Fabio Costa,

I Understand your frustration, and we regret for the inconvenience caused to you.

However i would like to know certain things, in order to assist you more accurately:

  • Are you connected to the Internet on your iPad?
  • Are you able to see any other document files saved on the Acrobat server, using 'Acrobat.com' pane on your iPad device?

I tried to replicate the same on my iPad device but everything is working fine at my end.

I would recommend you to try signing out and sign-in back in your reader application.

Regards,

Rahul Tyagi

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New Here ,
Feb 22, 2015 Feb 22, 2015

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Dear Rahul,

Thanks for the prompt reply. A fortunate new fact, and perhaps a bug in the software.

Always using the iPad version of Adobe Reader, but looking for the file in the Documents folder (instead of in the Recents folder) the version with all the notes was there. It seems that Reader was keeping two versions of the document, the current one in the Documents folder, and an older one (or maybe one with all the notes stripped out or hidden) in the Recents folder, as strange as this may sound. I also looked at the Acrobat.com folder, and couldn't find the document there. Mobile link was "on" all the time.

Fortunately, anyway, I had my notes back and could resume work from the point I stopped Friday morning.

Regards,

Fabio

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Adobe Employee ,
Feb 22, 2015 Feb 22, 2015

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Hi Fabio Costa,

You're Welcome!

I am glad that you figured that out and could resume back your work.

Regards,

Rahul Tyagi

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Guest
Mar 05, 2015 Mar 05, 2015

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i highlighted some texts and created make up notes on a document on Adobe reader app on android tablet . Mobile link is on. Now when I access that same document on iPad , those highlights and comments are not showing up. Please help.

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New Here ,
Jul 05, 2022 Jul 05, 2022

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I don't see a documents folder on my ipad

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Guest
Mar 05, 2015 Mar 05, 2015

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I cannot find my highlighted text and annotations made yesterday on document when I opened doc today.

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Community Beginner ,
Sep 26, 2017 Sep 26, 2017

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I'm using the current android app. My document froze--I couldn't scroll or highlight--so I just left it alone for a couple minutes and went to the restroom. When I got back, the document had closed itself and when I re-opened it, the highlights from the last 5 hours had all been deleted (highlights and notes from over 6 hours ago remain). The same amount of highlights shows up when I open the document on my laptop.

Is there any way to recover the highlights that closed out for some reason? Is there anything analagous to when the desktop program crashes and it offers a recovery file of what was open?

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New Here ,
Sep 01, 2018 Sep 01, 2018

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Did you solve the problem? I'm in the same situation now...

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New Here ,
Sep 24, 2018 Sep 24, 2018

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Hi Cecilia,

This may not help you but just realized I was losing my highlights because I was viewing documents in the Sepia color (instead of black or white).  So my highlights weren’t gone, they were just too close to the viewing color to see.

-k

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New Here ,
Aug 13, 2023 Aug 13, 2023

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Crazy that the same thing happend to me and more than 5 years have passed since this post. Smh fix your glitches adobe

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New Here ,
Apr 28, 2020 Apr 28, 2020

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mohammad alsharari

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Community Beginner ,
May 19, 2021 May 19, 2021

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SOLVED!!!

 

I had a similar issue. I had opened up a PDF document on Adobe DC. I did some edits (mostly just highlighting an annotating for a presentation) on the document and then without closing the document, (because I wasn't done) I did some cleaning on my downloads, which involved moving my document on edit to a specific folder for easy retrival. Previously this document was on Downloads (including when I began commenting and highlighting the pdf). When I tried to save changes, it could not allow me to save, and then all the text on the pdf just disappeared. I could see the annotated sections and when I clicked on them I could see my notes, but no text. I moved the document in question back to downloads, then when I tried to save the pdf it saved just fine with all of my annotations. I then moved this document back to its organized folder and when opened, it opens with the annotated changes.

 

Sometimes the solution is simple and requires you to track all changes made to the entire document; including the reversal of any movememts you had made on the documents.

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Community Beginner ,
Jun 19, 2022 Jun 19, 2022

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Had the same issue on my macbook just now, my blood froze... 

simply logged out - in again and the highlights etc reappeared. puh 

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Adobe Employee ,
Jun 20, 2022 Jun 20, 2022

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@tillh84851291 

Hi,

Great to know that it worked out for you.

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New Here ,
Jul 05, 2022 Jul 05, 2022

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I'm having the same issue now and none of these fixes are working. I had worked on a +300 pg book manuscript over a few weeks, writing comments in margins and underlining. Now that I'm writing up the reviewer report, I'm going back through the manuscript and looking for the comments. I see that they saved up until p. 105 but for the rest of the doc they are gone! I'm using the Acrobat app on my ipad

 

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Adobe Employee ,
Jul 05, 2022 Jul 05, 2022

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@Erica2513206868cj Hi,

Sorry for the trouble.

We have logged a bug on this issue and it will be fixed in the upcoming updates.

Thanks,

Souvik.

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New Here ,
Oct 31, 2022 Oct 31, 2022

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Is there a solution for this problem? It has just happened to me. Interestingly, it happened to one document but not all. 

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New Here ,
Aug 13, 2023 Aug 13, 2023

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Had exactly the same issue as you (8 years later) and none of the fixes worked. Crazy to think that Adobe doesn't fix these types of glitches even after all this time has passed. Time to start highlighting again i guess...

 

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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@Juan Diego29613159fju0,

 

Sorry for the experience. This has been a long trail issue, and the team is aware of it.

 

There have been constant changes to how the touch sensitivity works on Apple iOS versions while the team works on a fix.

 

The team has this up on priority and is working to get the fix released in future releases.

 

I request your kind understanding and patience while we work on it.

 

-Souvik

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New Here ,
Sep 22, 2023 Sep 22, 2023

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This is sloppy and unacceptable by Adobe.  I spent a few hours highlighting a very long file with regular saves in the latest (expensive) version of Adobe Creative Cloud for Mac.  The highlights have simply disappeared.  Including in my automatically saved backup files using Time Machine.  There should be a warning.  Abode are meant to save us time not cost it.  This is a long-standing issue and my patience has run out.  

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New Here ,
Nov 30, 2023 Nov 30, 2023

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I am a premium user. What I should I do with this? . My highlights  and notes made with regular saves  simply disappeared?  I tried reinstalling, restarting and sign in and sign out nothing happened. Not only that I observed it very difficulty to highlight it's dragging.  This is a long-standing issue and my patience has run out. Please do help me.. 

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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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LATEST

Hi @Menelo33957182c1hd @Treconnek,

 

The highlight issue has already been flagged to the team and a fix will be live in the upcoming update.

 

-Souvik

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