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Notifications bug

New Here ,
Aug 04, 2021 Aug 04, 2021

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Cleared alerts w/i mobile app can't get number that appears in the upper right corner of the app icon itself to clear?! Still shows a number & can't seem to clear it?!?

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1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

To get rid of those red notification numbers follow the below steps.


1. Open the Settings app.
2.Go to Notification Center
3. Find the app. In this case, we'll use Acrobat Reader as an example.
4. Tap the Badge App Icon toggle switch so its off and see if that works.

For more information , please check the help page https://www.adobe.com/devnet-docs/acrobat/ios/en/settings.html#:~:text=device%20controls%20notificat...

 

Let us know how it goes.

 

Regards

Amal

 

[Moving Thread to Acrobat Reader Mobile community]

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Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

To get rid of those red notification numbers follow the below steps.


1. Open the Settings app.
2.Go to Notification Center
3. Find the app. In this case, we'll use Acrobat Reader as an example.
4. Tap the Badge App Icon toggle switch so its off and see if that works.

For more information , please check the help page https://www.adobe.com/devnet-docs/acrobat/ios/en/settings.html#:~:text=device%20controls%20notificat...

 

Let us know how it goes.

 

Regards

Amal

 

[Moving Thread to Acrobat Reader Mobile community]

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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That doesn't clear the notifications that just turns off the number. How about a real answer?

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New Here ,
Dec 22, 2021 Dec 22, 2021

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Agreed. I can't believe that an "Adobe Employee" could be that stupid to think that was an appropriate solution. I have done every single thing I can think of to clear the Acrobat notification on iOS, macOS, Adobe's website, etc.

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New Here ,
Nov 22, 2022 Nov 22, 2022

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Hello, I am having the same problem on an iPhone 14 Pro Max and and iPad Pro with the most recent iOS/iPadOS and the most recent Adobe App. Can you please help us figure this out, without just turning off notifications.? Thank you.

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New Here ,
Dec 22, 2021 Dec 22, 2021

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  1.  

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Adobe Employee ,
Dec 22, 2021 Dec 22, 2021

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Hi @israel22368436hum5 @Geigel739139 @Der Flieger 

 

Sorry for the inconvenience you all are facing. We are investigating the cause of the issue. Would you mind sharing a few details to understand the issue better?

1. Application version?

2. iOS version?

Make sure that the application is up to date.

 

Your patience and cooperation are really appreciated. 

 

Thanks,

Harsh

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Community Beginner ,
Dec 23, 2021 Dec 23, 2021

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iOS 14.8, windows 10, and 7 .. mostly use the iPad
Reader is 20.10.00 (there is another number, do you need it?
When I click on the bell, it says there are no notifications.

Sent from my iPad

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New Here ,
Dec 24, 2021 Dec 24, 2021

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Hello. Here are details:

 

iPadOS 15.2 (19C56)

Acrobat 21.10.00 (20211020.154239)

 

Same issue exists on iPhone as well, but don't have it in front of me at the moment to provide version info. I do know I have latest iOS and regularly keep apps updated. 

When I open the app and look at notifications it shows it's empty. I have a paid Adobe CreativeCloud subscription in case that has any bearing on it. I have also offloaded and redownloaded the app (and signed out and then back in a number of times) but nothing works. 

For me it's just a single persistent "1" showing on the notification badge. Thanks!

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New Here ,
Dec 24, 2021 Dec 24, 2021

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Attempting to refresh notifications. 

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Adobe Employee ,
Jan 06, 2022 Jan 06, 2022

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Hi @Geigel739139

Sorry for the delayed response.

Our team is working on the issue resolution, but for now, you can try a workaround.

  1. Open the iPhone Settings app and tap Notifications.
  2. Tap the Acrobat Reader.
  3. Toggle off Badges.

 

Let us know if that helps.

 

Thanks,

Harsh

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New Here ,
Mar 10, 2022 Mar 10, 2022

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What a moronic answer. A user above already told you this is not a real solution. One can do that with any app and turn off notifications at all times. Except that's not what we want. We want to be notified, but ONLY when there's something to be notified about. And once we see the notification, we want it to clear, but if there's a new notification, we want to see it

Shocked this needs to be explained to you

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Adobe Employee ,
Mar 11, 2022 Mar 11, 2022

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Hi @Gus23538017kl9b 

 

As the issue was previously under test hence the only workaround was to turn the notifications off but it is fixed in version 22.01.x. If you are still facing the issue could you please tell us a few more details so we can test it at our end?

1. Application version.

2. iOS version?

 

Thanks,

Harsh
[Edited the version]

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New Here ,
Mar 29, 2022 Mar 29, 2022

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I have Iphone and issue is still present.  I have the updated version 22.0.3 (updated 1 week ago) and I use an Iphone Iphone 11. Turning off "notifications" makes the number disappear from home screen but does NOT in fact address the issue of why the number can't be cleared.  Thanks!

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Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

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Hi @dlevering 

 

Make sure that your application version is most recently updated to the latest 22.03 version. Please check and confirm so that we can test if the issue still persists.

 

Thanks,

Harsh

 

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New Here ,
Nov 20, 2022 Nov 20, 2022

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This remains a problem still - and we are now in November.

 

I'm using iPhone 14 Pro Max

iOS 16.1.1

App version 22.10.01

 

I also have the persistent "1" badge in the top right corner of the app icon.

 

Like others have said, I won't be turning off badge notifications in order to fix this 😉

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Adobe Employee ,
Nov 25, 2022 Nov 25, 2022

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Hi @thisismattuk @BC-3,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Have you tried clicking on the Notification "bell" icon to see if anyone has shared any file with you or if you have any updates on any previously shared document?

 

The other option would be to restart the device.

 

The last suggestion that you can try is to Reset all settings. Doing so will restore your settings to default values (display settings, network settings etc.). Your data will not be affected. Go to Settings > General > Reset > Reset All Settings.

 

I also suggest putting up a feedback for the application for it to reach directly to our product team to look into it: https://acrobat.uservoice.com/

 

Hope this helps.

 

-Souvik.

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New Here ,
Jan 04, 2023 Jan 04, 2023

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Hello, I am having the same issue. iPhone 13 Pro Max, ios 16.1.1 and app version 22.12.00

The "1" badge is still showing even though I do not have any notifications. I had worked on a project at work and sent it to my personal account. All the shared documents have been deleted, so I think that is the issue (not being able to find the shared document). I can't get the deleted document, so how do you clear the badge number? Thank you, Lynda

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Adobe Employee ,
Jan 09, 2023 Jan 09, 2023

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Hi @ls326,

 

We are aware of the issue and have logged a bug. Our team is working hard to release the fix in the upcoming update.

 

We request your kind understanding and patience.

 

-Souvik.

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New Here ,
Apr 20, 2023 Apr 20, 2023

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Is there any update on this? The problem persists and it is April 20.

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New Here ,
Apr 21, 2023 Apr 21, 2023

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Doubt they even care at this point. One day my notifications just magically were working again. I'm unsure what I did to "fix" it, but I didn't do anything differently than I had in the past.

 

I realize the bug is a low priority item compared to other things they're developing, but it's a big enough of annoyance that people obviously wanted to report it. I'd expect notification badge issues from a random game developer, but not a software powerhouse giant like Adobe.

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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@DeeCee90 @Geigel739139 Sorry for the trouble. 

 

The issue has been taken care of by the product team, and the fix will be released in the coming update.

 

I request your kind understanding and patience while we release the fix.

 

-Souvik

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Explorer ,
May 22, 2023 May 22, 2023

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Hi, the push notification from adobe access app not working after IOS 16.5 update but you cann open app to be able to sign in to account. 

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Adobe Employee ,
May 22, 2023 May 22, 2023

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LATEST

Hi @Nevenko,

 

For issues specific to Adobe Account Access application, please share your concern in detail here: 

 

-Souvik

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