Make sure the user is logged into their Adobe account and then Go to 'Help' tab in your Acrobat Reader and choose 'Install premium features' from the drop-down menu.
I have purchased the adobe premium today on mobile and it gets stuck on pending fulfillment and cannot even import new files into the app!! I need a fast fix for this, as the payment already went through
This situation generally occurs when the amount is debited from your end but is yet to be settled on the reeiver's account (Apple AppStoree in this case).
Since you received the subscription error, it means that the purchase failed any any amount deducted from your account will be credited banck as per your bank' spolicies.
I suggest trying to purchase again and check if you still see the same error. If yes, please let me know here and I will share it with the team to investigate.
-Souvik
Community & Social Consultant | Document Cloud | Adobe
Hi I have the same problem, I clicked for free trial for Adobe Premium featuers which allow me to compress pdf files, yet I got charged immediately. And got stuck in the Pending Fulfillment page. Can this be refunded please. Meant for a trial and got charged right away
I'm sorry to hear you're experiencing issues while trying to make your purchase. Could you please let me know if you received any specific error message during the transaction? If possible, kindly share a screenshot of the error message so we can better understand the issue and assist you accordingly.
In case you're seeing the same error as previously discussed, rest assured that any amount debited from your account should be refunded automatically according to your bank's policies. The refund process and timeline typically depend on your financial institution, but they should be able to provide you with further details.
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