Reading a large pdf - screen goes all white - have to exit and reopen the document to be able to con

[SandyAlexC]

I read my daily paper (The Globe and Mail) as a pdf on my Samsung Galaxy Tab A7 SM-T500 using Acrobat Reader  v 23.2.1.26166. A couple or more months ago, it started this odd behavior where if I zoom in on part of a page, or scroll to the next page, large chunks of the page, corresponding to article layout, go blank - they display as a white screen. If I exit and reopen, all is well for awhile and then it happens again. 

I have tried clearing cache and reinstalling, and that did not help. Any ideas?

[S. S]

Hi @SandyAlexC,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

The issue could be due to the architecture of the file. Do you experience the issue with a single file or all the files? 

Would you mind sharing the file with us to reproduce on our end? Also, a screen recording or a screenshot of what you see would be of great help to understand better.

Look forward to hearing from you.

-Souvik

[SandyAlexC]

Hi Souvik,

So of course when I went to recreate this problem this morning, I could not make it happen! As soon as it happens again, I will send the file, and a screen shot.

This problem had been consistently happening with the Globe and Mail daily newspaper - different daily issues of the paper. I do not recall off hand if it has happened with other pdf documents on my tablet. The daily paper is the only pdf I access regularly on my tablet. I will update this post when it happens again

[S. S]

@SandyAlexC Sure. Whenever you experience the same issue, please share the details mentioned and we will make sure to investigate the issue further and get a fix released.

-Souvik

[SandyAlexC]

Hi Souvik, it started happening again.  Screenshot and file attached.

[S. S]

@SandyAlexC  Thank you for sharing. I am forwarding these to the product team for further investigation.

I will update the thread at the earliest.

-Souvik

[SandyAlexC]

Hi Souvik, happened again today

[S. S]

@SandyAlexC Hi,

I have shared the details, and a bug is logged. Our team is investigating the issue and is working on getting this fixed.

We request your kind understanding and patience while we fix this.

-Souvik

[SandyAlexC]

Thanks very much for the support

[Andy379753610a3l]

Is there any update on this. I am experiencing the same issuea

[S. S]

Hi @Andy379753610a3l,

Hope you are doing well. Thanks for writing in!

We recently shipped a few changes to the rendering of the application for larger files.

However, this also depends on how fast the device is able to process the document. 

While this is still a work in progress, would you mind sharing the file with which you experienced the issue? This would help us test the issue in-house and work on it better.

Look forward to hearing from you.

-Souvik

[Wai Kit386932128enr]

Same here as well... But funny things is not happening to big files. It happens to me on small 1M ish files only

[sprinklr-integration-user]

Hi @Andy379753610a3l

I hope this message finds you well and thank you for reaching out.

Could you please share the PDF file with us so that we can review it on our end?

~Amal

[Aorwah]

Same problem 
A file of 1400 pages. Opened. Alternative big chunk of pages is blank. I want a one to go app for all my books but this app seems impossible tried uploading it again and again same issue 

[sprinklr-integration-user]

Hi @Andy379753610a3l

I hope you're doing well. I apologize for any inconvenience this may cause, but could you please share the PDF file in question at your earliest convenience? This will help us investigate the issue further and assist you more effectively.

Thank you so much for your cooperation.

~Amal