Save a Copy to OneDrive not working

[Paul38710282ezda]

When I try to save a copy of a PDF to OneDrive, regardless of whether it's already been uploaded to Adobe Cloud storage, it won't save and says there's an error in the saving process. I really need this to work. How can I get this process functioning properly? I use Android on a Motorola phone

[Jane_Roberts4069]

Did you manage to find a solution?

[Serene_nature15C3]

Hi there

This issue is still in discussion with our engineering team and they are actively working on it. While we do not have a fixed timeline yet. We will share the update as soon as we get more information.

Thanks for your time and patience so far.

~Amal

[Jane_Roberts4069]

So many experiencing this issue and it's making Adobe as a working platform useless .

[amazing_idealist4511]

I have the exact same issue.

I can open files in onedrive, but when I try to save after making changes I cannot save the changed file using acrobat. I am using an ios version of acrobat.How do I get this issue resolved? I am using a personal onedrive account

[amazing_idealist4511]

I have tried all the solutions posted in this thread and none worked for me.. people have been reporting about this issue for like a year. Please fix the issue Adobe

[Serene_nature15C3]

Hi there,

This is already being discussed with the engineering team and is being worked on. We do not have any updates yet to share. We will keep you posted as soon as we have information.

Thanks for your patience so far.

~Amal

[Trevor1674]

As of a couple of days ago, I too cannot save a PDF to OneDrive from within the Adobe app on my Android phone or my iPad. On the phone, I get the 'Error saving a copy of this document' pop-up. On the iPad, none of my OneDrive files and folders appear when I try to save the document. Yesterday, following the 12 November 2024 Windows Updates, OneDrive 'processed changes' for all of my many OneDrive files on my laptop. It seems to be since then that I can't save documents using the mobile apps. I presume that the OneDrive API is at fault. (I can save files to DropBox using the mobile app on my phone). The issue is very frustrating as I am very dependent on that functionality when out and about.

[Trevor1674]

P.S. I have posted feedback on the MS OneDrive website and also posted to the Microsoft Community, as this must be a issue that Adobe and MS are jointly responsible for resolving.

[Trevor1674]

I have removed OneDrive links from the Adobe Apps on my Android Phone and my iPad and reset those links. The problem of saving files still exists, but I can now see my OneDrive files and folders via the Adobe app on my iPad. I notice that my phone updated Adobe Acrobat at some point yesterday (presumably before I first experienced the issue). The version on my phone is 24.11.1.36333. On my iPad, I have version 24.10.00 (20241023.121212), which was last updated on 29 October.

[Trevor1674]

I have now also spoken to Adobe Tech Support. Their customer services person was able to reproduce the issue and has referred it to the back office team to address. I have also posted feedback on the Adobe Acrobat feedback site.