Subscribed but only shows purchase complete. Waiting for feature activation

[B295838122dz1]

It has charged me twice for the same level subscription. And I can't get past the "purchase complete. Waiting for feature activation" screen

iOS 16.4.1

Iphone 13pro

[Hadis295840070kbm]

Same here, what's going on 

[Senait 17]

Adobe is charging me twice for the same level of subscription, this has been done several times . You charged me the whole year amount when I cancelled my previous subscription. And here again you are trying to rob me by charging twice for same month for same level of subscription.I found that it is very frustrating and mischievous.it is disturbing to treat customers in ill way & it is wrong.I am living in Canada and I don't expect such things in a civilized society which I consider the actions as robbing me in a day light. Considering my frustrations and I need your response and help to resolve the matter as soon as possible.

[S. S]

Hi @B295838122dz1 @Senait 17 @Hadis295840070kbm,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile's subscriptions.

Would you mind sharing the charge receipts that mention your charge to Adobe so we can investigate the issue further? 

[I prefer sharing the screenshots over a private message to safeguard sensitive information. You can click on my profile name-> click the blue button that says" Send a Message" on the next page]

While I will forward this to the team to check, getting the screenshots of the charge and the purchase Order ID would further speed up the investigation.

Look forward to hearing from you.

-Souvik

[Senait 17]

Hi thank you for your response.

yes I do and I would like you to look at the March 10 and April 3 rd payment. You of course can track it down through your system.  And I also would like to mention how adobe brutally charged me from my account about $66 extra when I quit my last subscription. I am sure you will be able to track the previous subscription and portion of the payment via my account. Because I have the same settings on my account for your payment you can also check the previous subscription portion. You will be able to understand where my disappointment lies in my case.

thank you again.
 Thank you for your follow up 

[S. S]

Hi @Senait 17,

Thank you for getting back to me.

I checked further with your account on the Apple Portal, and the subscription is active today.

I suggest checking on your subscriptions with your Apple account again to ensure you are not charged again the next month.

You can check for the steps for cancellation here: Want to cancel your subscription? Check if you are

Hope this helps.

-Souvik