This file can not be opened because it is corrupted or damaged

[chalittaa]

I was using PDF file in my ipad pro, but my device automatically went off suddenly because of the battery ran off.  Afterthat, when i restart my ipad pro, and try to open the same file via PDF, it look like the file has been corrupted. The massage said 'This file can not be opened because it is corrupted or damaged'

What should i do to fix this problem?

[AkanchhaS · Accepted solution]

Hi Calittaa,

As the error message said that the file has been corrupted, and its not opening. If this is the case then unfortunately,  there isn't any way to get the same file repaired.

There might be some pdf content which isn't letting the pdf to load after device crashed.

You need to download or get the same file again after deleting the corrupted one.

Hope this answers your query.

Regards,

Akanchha  

[anctmar]

Acrobat reader does not play nice with mobile devices, eg iPad. My experience 

[johnb65843338]

It is also my experience that this has little to do with the file itself but more to do with Adobe.  I use Adobe for work and have it installed on several different devices - ipads, laptops, and desktops.  It is a common occurrence for me to get the corrupted file error on one device and then when I attempt to open the same file on a different device, there is no error.  

[S. S]

Hi @johnb65843338,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Regarding the issue you are referring to, do you see this only on mobile, or is it the same on the desktop version?

Also, is there a specific workflow or event after which you experience this issue?

Would you mind sharing the app version number and a sample file where you experience this to test in-house and investigate further?

Thanks,
Souvik

[Steve23648388jtmq]

Why all my files using adobe pdf keep corrupted and damaged??? Last time no such issue. I need to repeatedly made bookmarks since my files keep getting corrupted. It is so annoying. Any alternative apps to open my pdf files?

[Harsh Vardhan Pareek]

Hi @Steve23648388jtmq 

Sorry for the delayed response. Would you mind sharing a few more details to understand the issue better?

1. OS name and version?
2. Application version?
3.  Is it happening with PDFs from a specific source, like from a mail, or a website?

Make sure that the app is updated to the latest version.

We are looking forward to hearing back from you.

Thanks,

Harsh

[MalcolmAnExpert]

Did you ever get this fixed?  I'm getting a whole bunch of files with this message that open just fine on my Mac.  And trying to open older versions of the same document (copied before it all stopped working) does exactly the same thing.

[S. S]

Hi @MalcolmAnExpert 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

I have reported the issue to the team for further investigation. 

Would you mind sharing a sample file with us to reproduce the issue and get it investigated further?

This would help us understand and get to a fix quickly.

Also, a screenshot of the error you see would be great.

Look forward to hearing from you.

-Souvik

[Alex30553840kzzo]

i have spss file saved but when i need to open it writes 

please help me i reallz need this file so neccessery ))

[S. S]

Hi @Alex30553840kzzo,

Would you mind sharing a sample file with us to investigate further? A screen recording of the workflow will be great!

Look forward to hearing from you.

-Souvik

[avbcit]

Hi, did you find a solution to this as i have the same issue

[S. S]

Hi @avbcit,

Sorry for your experience with opening files on Acrobat.

The above file format shared on the screenshot is a data file, and Acrobat is not intended to open such files.

Please try opening a PDF or an Acrobat compatible file and let us know if that works.

-Souvik

[avbcit]

the screenshot above is not my error - here is my error

[S. S]

@avbcit This looks like a screenshot on the desktop version.

The discussion here primarily is for the mobile version.

Any link that you have here with the files on mobile?

If not, I'll move our conversation to a separate thread and the desktop board for further visibility.

-Souvik

[avbcit]

i already have a discussion open

[S. S]

@avbcit Great! 

I see that Amal is already working on the issue. Let me have a word with him on the progress and get back to you.

-Souvik

[Daniel321922064q9f]

I've been getting this same message for years, and no files are able to be opened, shared, or any of the other features this company claims it's able to do with PDFs. Support is nonexistent and they don't care. Get bent.

[S. S]

Hi @Daniel321922064q9f,

Sorry to hear about your experience.

Do you experience the issue with a specific file or all the files you try to open or share?

We would like to know more about the issue for better understanding and assistance.

-Souvik

[Daniel321922064q9f]

All PDFs I download from scientific journals.

[S. S]

@Daniel321922064q9f Could you share one with me as a sample to investigate? It would be great to look into the possibilities of why the error is thrown.

-Souvik