• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

This file can not be opened because it is corrupted or damaged

New Here ,
Jan 28, 2018 Jan 28, 2018

Copy link to clipboard

Copied

I was using PDF file in my ipad pro, but my device automatically went off suddenly because of the battery ran off.  Afterthat, when i restart my ipad pro, and try to open the same file via PDF, it look like the file has been corrupted. The massage said 'This file can not be opened because it is corrupted or damaged'

What should i do to fix this problem?

TOPICS
iOS

Views

5.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Jan 31, 2018 Jan 31, 2018

Copy link to clipboard

Copied

Hi Calittaa,

As the error message said that the file has been corrupted, and its not opening. If this is the case then unfortunately,  there isn't any way to get the same file repaired.

There might be some pdf content which isn't letting the pdf to load after device crashed.

You need to download or get the same file again after deleting the corrupted one.

Hope this answers your query.

Regards,

Akanchha  

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 31, 2018 Jan 31, 2018

Copy link to clipboard

Copied

Hi Calittaa,

As the error message said that the file has been corrupted, and its not opening. If this is the case then unfortunately,  there isn't any way to get the same file repaired.

There might be some pdf content which isn't letting the pdf to load after device crashed.

You need to download or get the same file again after deleting the corrupted one.

Hope this answers your query.

Regards,

Akanchha  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 19, 2021 Mar 19, 2021

Copy link to clipboard

Copied

Acrobat reader does not play nice with mobile devices, eg iPad. My experience 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 18, 2022 Mar 18, 2022

Copy link to clipboard

Copied

Why all my files using adobe pdf keep corrupted and damaged??? Last time no such issue. I need to repeatedly made bookmarks since my files keep getting corrupted. It is so annoying. Any alternative apps to open my pdf files?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

Hi @Steve23648388jtmq 

 

Sorry for the delayed response. Would you mind sharing a few more details to understand the issue better?

  1. OS name and version?
  2. Application version?
  3.  Is it happening with PDFs from a specific source, like from a mail, or a website?

Make sure that the app is updated to the latest version.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 04, 2023 Apr 04, 2023

Copy link to clipboard

Copied

Did you ever get this fixed?  I'm getting a whole bunch of files with this message that open just fine on my Mac.  And trying to open older versions of the same document (copied before it all stopped working) does exactly the same thing.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 08, 2023 Apr 08, 2023

Copy link to clipboard

Copied

Hi @MalcolmAnExpert 

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

I have reported the issue to the team for further investigation. 

 

Would you mind sharing a sample file with us to reproduce the issue and get it investigated further?

 

This would help us understand and get to a fix quickly.

 

Also, a screenshot of the error you see would be great.

 

Look forward to hearing from you.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 16, 2023 Jun 16, 2023

Copy link to clipboard

Copied

i have spss file saved but when i need to open it writes 

Alex30553840kzzo_0-1686954494423.png

please help me i reallz need this file so neccessery ))

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

Hi @Alex30553840kzzo,

 

Would you mind sharing a sample file with us to investigate further? A screen recording of the workflow will be great!

 

Look forward to hearing from you.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

Hi, did you find a solution to this as i have the same issue

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Hi @avbcit,

 

Sorry for your experience with opening files on Acrobat.

 

The above file format shared on the screenshot is a data file, and Acrobat is not intended to open such files.

 

Please try opening a PDF or an Acrobat compatible file and let us know if that works.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

the screenshot above is not my error - here is my error

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

@avbcit This looks like a screenshot on the desktop version.

 

The discussion here primarily is for the mobile version.

 

Any link that you have here with the files on mobile?

 

If not, I'll move our conversation to a separate thread and the desktop board for further visibility.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

i already have a discussion open

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

@avbcit Great! 

 

I see that Amal is already working on the issue. Let me have a word with him on the progress and get back to you.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 10, 2023 Sep 10, 2023

Copy link to clipboard

Copied

I've been getting this same message for years, and no files are able to be opened, shared, or any of the other features this company claims it's able to do with PDFs. Support is nonexistent and they don't care. Get bent.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 10, 2023 Sep 10, 2023

Copy link to clipboard

Copied

Hi @Daniel321922064q9f,

 

Sorry to hear about your experience.

 

Do you experience the issue with a specific file or all the files you try to open or share?

 

We would like to know more about the issue for better understanding and assistance.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 10, 2023 Sep 10, 2023

Copy link to clipboard

Copied

All PDFs I download from scientific journals.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 11, 2023 Sep 11, 2023

Copy link to clipboard

Copied

LATEST

@Daniel321922064q9f Could you share one with me as a sample to investigate? It would be great to look into the possibilities of why the error is thrown.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines