Today’s update for iPad, version 24.08, has major bug: images fail to display in pdfs

[daniel_1835]

I updated the Adobe app for iPad today, and now images fail to display in the PDF I was reading.

I have tried killing and restarting the app, and I have tried rebooting the iPad.

Neither resolves the problem.

[alisong13697431 · Accepted solution]

Looks to me that the graphics non-display issue I had has been fixed! Yay!

[andrewd47401812]

I've got an open ticket for this, I was somewhat surprised to be told on the phone that adobe don't support the iOS app (even for paying customers). I asked for that in writing, and it seems confirmed adobe don't support their app. 

"As we noticed your case is still open and as we discussed that we don't support IOS devices we only support Windows or Mac system."

Still no further update.

[julie_9554]

It seems absolutely bananapants that they would have a mobile app but not support it. 

Everyone who is inconvenienced by this should consider a low rating and a review referencing this problem in the App Store. Maybe that'll get some attention? Easy enough to do 

[alisong13697431]

And if Adobe don't support it, who does?? Someone must do!

[alisong13697431]

I also have the issue and it's totally frustrating. As a retired software professional I find it appealing that a company responsible for a software product used globally (I'm guessing?) has not even issued some kind of statement or update confirming the problem and when they hope to have some kind of fix or rollback. Every file I save now does not display graphics and it's an absolute pain!

[alisong13697431]

Appalling, not appealing, obvs!

[Amal.]

Hi @daniel_1835

I hope you're doing well.

I wanted to update you that our engineering team is actively working on the issue. A fix will be included in a future update, and we'll keep you informed once it's ready.

Thank you for your patience and understanding.

~Amal

[neha_6701]

I am having the same issue.

[andrewd47401812]

So far drawn a blank from support. My Adobe customer success manager has been in touch about recent enhancements, so I'll raise the experience with them when I have set up the call. 

It's crazy having so many paid users (including full creative cloud) and so far the negative experience of support has included: 

There is no problem. 

Adobe don't support the app in iOS. 

We are already looking at different ways to deliver these PDFS on mobile devices (where all we want to do is show customers the files but can't) - which is making me question if Adobe is the right fit for us generally.  

[SandraLusk]

I have read this entire thread and so far I am seeing that there is no fix for the blank pages in pdf files on iPads.  Is that correct?  The pdf that my boss is trying to edit has two or three pages of text that will show up, but the pages where an image has been converted to a pdf, the page is blank.

[andrewd47401812]

No fix for iPads or iPhones, nothing from support, no new update in the App Store after 4-5 weeks, no workaround. Telephone support said they've had no issues reported, email confirmed "Adobe only support the product on PC and Mac".

Everyone who uses it on our team of 25 subscribed / paying users have the issue - it's been radio silence. 

[julie_9554]

Correct, Adobe has not provided a fix, nor provided a timeline for one. The fix is to use another app. 

[andrewd47401812]

New update released 14 hours ago - testing it now!

[Amal.]

Sure, let us know how it goes.

~Amal

[alisong13697431 · Accepted solution]

Looks to me that the graphics non-display issue I had has been fixed! Yay!

[Amal.]

Hi there,

We are glad to hear that. Feel Free to contact us for any assistance required in the future.

~Amal

[Baxter123]

Hi Amal

I have also updated my iPad and all my images have returned to my PDF documents.  Thank you, all working good again.

Lyn

[andrew_8132]

It's still not working for me. 

I have automatic updates enabled so if there was an update, it already updated. Checked manually anyway to see if the app had the update notice and it didn't. 

[andrew_8132]

Never mind, I just noticed that it hadn't actually updated and was in the "upcoming" updates. 

Updated and now it's working again. 

[CJBurianek]

Same here very thankful that it's working again!

[andrewd47401812]

Crisis averted. Took a month, but it works!!!!!

[Amal. · Accepted solution]

Hi All,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal

[asdfasdfasdfsd]

Yes, it works ok now. Thanks!

[mack_3241]

Not solved. Adobe reader is blocking all pdfs from e-mails in iPad Pro. Sometimes they choose to open but mostly they do not, it says endless downloading. This has been happening for a while now, if you dont fix it I will have to quit your app for good. It just doesn't seem to work well with Apple. It's a major issue for work, completely useless. Ansd I have been paying premium suscription. Please fix it urgently. I also would like to opt out all your adobe features such as cloud and editing from the app. I want independance but it doesn't seem you give this as an option. 

[S. S]

Hi @mack_3241,

Hope you are doing well. Sorry for your experience with Acrobat Reader for Mobile.

When you say "blocking all PDFs from emails," would you mind clarifying more on this?

iOS works by opening the PDFs in the Preview app, from which you can navigate to Acrobat Reader.

Are you able to open the file in Apple Preview?

If yes, then please share a screen recording of the entire event, which should start from you clicking the PDF on your email and how it goes through to Acrobat.

If not, I suggest checking the Preview app for further troubleshooting.

Look forward to hearing from you.

Regards,
Souvik.