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Today’s update for iPad, version 24.08, has major bug: images fail to display in pdfs

Community Beginner ,
Aug 13, 2024 Aug 13, 2024

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I updated the Adobe app for iPad today, and now images fail to display in the PDF I was reading.

 

I have tried killing and restarting the app, and I have tried rebooting the iPad.

Neither resolves the problem.

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2 ACCEPTED SOLUTIONS
Community Beginner ,
Sep 13, 2024 Sep 13, 2024

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Looks to me that the graphics non-display issue I had has been fixed! Yay!

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Adobe Employee ,
Sep 17, 2024 Sep 17, 2024

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Hi All,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

 

~Amal

Regards
Amal

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Explorer ,
Sep 09, 2024 Sep 09, 2024

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I've got an open ticket for this, I was somewhat surprised to be told on the phone that adobe don't support the iOS app (even for paying customers). I asked for that in writing, and it seems confirmed adobe don't support their app. 

 

"As we noticed your case is still open and as we discussed that we don't support IOS devices we only support Windows or Mac system."

 

Still no further update.

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Community Beginner ,
Sep 11, 2024 Sep 11, 2024

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It seems absolutely bananapants that they would have a mobile app but not support it. 

Everyone who is inconvenienced by this should consider a low rating and a review referencing this problem in the App Store. Maybe that'll get some attention? Easy enough to do 

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Community Beginner ,
Sep 11, 2024 Sep 11, 2024

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And if Adobe don't support it, who does?? Someone must do!

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Community Beginner ,
Sep 09, 2024 Sep 09, 2024

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I also have the issue and it's totally frustrating. As a retired software professional I find it appealing that a company responsible for a software product used globally (I'm guessing?) has not even issued some kind of statement or update confirming the problem and when they hope to have some kind of fix or rollback. Every file I save now does not display graphics and it's an absolute pain!

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Community Beginner ,
Sep 11, 2024 Sep 11, 2024

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Appalling, not appealing, obvs!

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Adobe Employee ,
Sep 12, 2024 Sep 12, 2024

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Hi @daniel_1835

 

I hope you're doing well.

 

I wanted to update you that our engineering team is actively working on the issue. A fix will be included in a future update, and we'll keep you informed once it's ready.

 

Thank you for your patience and understanding.

 

~Amal

Regards
Amal

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New Here ,
Sep 10, 2024 Sep 10, 2024

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I am having the same issue.

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Explorer ,
Sep 10, 2024 Sep 10, 2024

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So far drawn a blank from support. My Adobe customer success manager has been in touch about recent enhancements, so I'll raise the experience with them when I have set up the call. 

 

It's crazy having so many paid users (including full creative cloud) and so far the negative experience of support has included: 

 

There is no problem. 

Adobe don't support the app in iOS. 

 

We are already looking at different ways to deliver these PDFS on mobile devices (where all we want to do is show customers the files but can't) - which is making me question if Adobe is the right fit for us generally.  

 

 

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Community Beginner ,
Sep 11, 2024 Sep 11, 2024

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I have read this entire thread and so far I am seeing that there is no fix for the blank pages in pdf files on iPads.  Is that correct?  The pdf that my boss is trying to edit has two or three pages of text that will show up, but the pages where an image has been converted to a pdf, the page is blank.

 

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Explorer ,
Sep 11, 2024 Sep 11, 2024

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No fix for iPads or iPhones, nothing from support, no new update in the App Store after 4-5 weeks, no workaround. Telephone support said they've had no issues reported, email confirmed "Adobe only support the product on PC and Mac".

 

Everyone who uses it on our team of 25 subscribed / paying users have the issue - it's been radio silence. 

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Community Beginner ,
Sep 11, 2024 Sep 11, 2024

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Correct, Adobe has not provided a fix, nor provided a timeline for one. The fix is to use another app. 

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Explorer ,
Sep 13, 2024 Sep 13, 2024

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New update released 14 hours ago - testing it now!

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Adobe Employee ,
Sep 13, 2024 Sep 13, 2024

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Sure, let us know how it goes.

~Amal



Regards
Amal

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Community Beginner ,
Sep 13, 2024 Sep 13, 2024

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Looks to me that the graphics non-display issue I had has been fixed! Yay!

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Adobe Employee ,
Sep 13, 2024 Sep 13, 2024

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Hi there,

 

We are glad to hear that. Feel Free to contact us for any assistance required in the future.

 

~Amal

 

Regards
Amal

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Community Beginner ,
Sep 13, 2024 Sep 13, 2024

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Hi Amal

I have also updated my iPad and all my images have returned to my PDF documents.  Thank you, all working good again.

Lyn

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Community Beginner ,
Sep 13, 2024 Sep 13, 2024

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It's still not working for me. 

I have automatic updates enabled so if there was an update, it already updated. Checked manually anyway to see if the app had the update notice and it didn't. 

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Community Beginner ,
Sep 13, 2024 Sep 13, 2024

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Never mind, I just noticed that it hadn't actually updated and was in the "upcoming" updates. 

Updated and now it's working again. 

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Community Beginner ,
Sep 14, 2024 Sep 14, 2024

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Same here very thankful that it's working again!

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Explorer ,
Sep 13, 2024 Sep 13, 2024

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Crisis averted. Took a month, but it works!!!!!

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Adobe Employee ,
Sep 17, 2024 Sep 17, 2024

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Hi All,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

 

~Amal

Regards
Amal

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New Here ,
Sep 18, 2024 Sep 18, 2024

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LATEST

Yes, it works ok now. Thanks!

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