Unfamiliar Charge for Adobe on credit card

[Jheanell37613120yqtt]

For the last 3 months I have been receiving a US$19.99 charge on my credit card. I have no Adobe subscriptions and have never subscribed to any paid services. Please assist in having this charge stopped on my card. 

[S. S]

Hi @Jheanell37613120yqtt,

Hope you are doing well. Sorry for your experience.

I checked the email address that is registered on the community and could not find any active subscription or transactions on the account.

As you mentioned you are being charged, would you mind sharing a screenshot of the email receipt you have received from Adobe so we can get this investigated further.

-Souvik

[Jheanell37613120yqtt]

Please see attachments. Note this credit card is a Jamaican dollar card and as such the US$19.99 is converted at the banks daily rate. 

[sprinklr-integration-user]

Hi there,

Thank you for sharing the information. Please give us some time to get this checked, we will share the update soon.

Thanks for your time and patience.

~Amal

[sprinklr-integration-user]

Hi there,

We have checked the Adobe account linked with the Adobe ID you are using on this community and unable to track any paid subscription for USD 19.99. This case is better handled by our billing team here (https://adobe.ly/3LEjwze), click on the contact us button in the lower right corner to start the process. 

~Amal