Using an iOS device

[Sonya242729934r2c]

I am trying to open a Best Buy statement in PDf form but the statement will not

[S. S]

Hello Sonya,

Hope you are doing well. I am sorry to hear that you are experiencing issues with trying to open a PDF file.

As you have already mentioned that you are using iOS device, please let me know a few more details so taht we can check further:
1. The version of iOS you are using;

2. The version of Acrobat Mobile Reader you are using;

3. Is the issue with a specific file or with all the files.

4. A screen recording of the workflow you are following and error message (if any) when trying to open the document.

Thanks,

Souvik.

[Thomas23891924l15i]

Hi Souvik,

my name is Thomas and I have a similar issue. Acrobat will not open pdf files, I.e. bank statements, Here are the information you have requested:

iPad OS 15.4.1

acrobat version 22.03.01 (20220407.140042)

[S. S]

Hello Thomas,

Thank you for writing in and also for attaching the screenshot. It helped a lot.

Goign with the screenshot, I would suggest you to chekc the creator application for the PDFs as they seem damaged to as per Acorbat Reader Mobile. 

There could be a multiple factors due to which you might get this error message, likely, the file is corrupted, the file is created on a third party creator application which somehow now is out of life or is restricted to viewing due to which you are getting the error.

Hope this answers you query.

Regards,

Souvi.

[Thomas23891924l15i]

Thanks for your reply. The files are all American Express, Master Card, etc. statements. I can’t see how all of them are corrupted. Seems to me it’s likely an Adobe issue, don’t you think so?

Sent from my iPad
Thomas Sugar

[S. S]

Hello Thomas,

Sorry for the dealyed responses. Could you please let me know since when have you started facing this issue?

Also, if possible, can you share one of the files with me over private message so that I can check for the same on our end and get back to you.

Thanks,

Souvik.

[Thomas23891924l15i]

Souvik,

I have this issue since I have installed Adobe, never opened any pdf files. As I said before these are visa, master card, etc. files. None of them opens. I don't know how to share a file over private message.

[S. S]

To share a file over private message, please click on my name-> it will take you to my profile page-> click on the blue button that says send a message and you will be redirected to the private messages section.