Want to cancel subscription

[emanuil5CC7]

I want to cancel my subscription to adobe how i can do it 

[ls_rbls · Accepted solution]

Go to https://account.adobe.com/plans

Follow the steps indicated in this guide: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[S. S · Accepted solution]

Hi @janisbel26837366btsl,

I hope you are doing well. I understand that you want to cancel your subscription.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

[ls_rbls · Accepted solution]

Go to https://account.adobe.com/plans

Follow the steps indicated in this guide: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[andyel19677532]

Hello , i'm trying to cancel my plan but i can't (dont see any button, can't reach the customer service..) can you help me directly please ? 

[ls_rbls]

Sadly I can't, as I only do voluntary technical support contributions in the Adobe Community Support forums.

To cancel plans you must contact Adobe directly, it is not done through the user-to-user support forums.

If the links that I provided above in this thread didn't help you, try by calling directly to one of the customer care phone nunbers here:

https://helpx.adobe.com/contact/phone.html

[andyel19677532]

Perfect ! Thank you for your help ! 

[defaultbdwzau9u2osh]

You Adobe Guys [abuse removed by moderator]

[KatDahlstrom]

calling them didn't work either 

[shilpa1549]

Ya me too not getting any option to cancel . 

[Gail270059037g4k]

I am trying to cancel my free trial.  Please cancel

[S. S · Accepted solution]

Hi @Gail270059037g4k

Sorry for the trouble.

You may refer to the below link to learn how to cancel your subscription or trial based on the platform.

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage subscriptions — Acrobat for iOS Help (adobe.com)

-Souvik.

[JohnnyBoooy]

Why do i have to google search go through my creative cloud desktop, and spend 20 minutes trying to figure out how to cancel my subscription? Just send me a link so i can cancel my subscription

[Timothy5E2F]

THIS IS A RIP OFF. YOU CHARGE 30 DOLLARS TO CANCEL ADOBE?

[EL22240931vglf]

I feel your pain.

Thay wanted to charge me 87$ US!!

I have been trying to chat with them all day today and yesterday. They said it owuld be cancelled yesterday.

AND big surprise.. nothing happened, excpet now tryign to upsell me??

Comeon ADOBE.. this is not the way the world works.

For those of you who paid by card, you can use chargeback from VISA or Mastercard.. It ieven lowers Adobe's rating with them.. Ask Adobe about this or any supplier... VERYYYY bad for business:

https://www.visa.co.uk/how-you-pay-matters/chargeback-purchase-disputes.html

[Desiree5EE9]

I want to cancel my account

[Fulvio5FD1]

please cancel my trial

[Ria Tagra]

Hi All,  

Hope you are doing well. 

Don’t worry, you can cancel the subscription and ask for refund from your end. Before we let you go do you mind sharing the reason for the cancellation? 

For IOS  

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

For step-by-step instructions, see View, change, or cancel your subscriptions.  

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.  

For billing issues or a refund, see Get a refund on Google Play.  

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

Regards  

Ria  

[Brian222963886lhf]

And what if I ordered the plan on a Windows device?  

[ls_rbls]

If you have a plan for a windows device the cancellation steps are linked above throughout the discussion of this topic

[JUDITH5ED3]

How can I make sure that I have unsubsidized 

[ls_rbls]

Contact Adobe Customer Care via webchat, the representative will confirm if you're good to go.

If the cancellation is good, also asked them to send you this confirmation to your email.

[Sheryl5D73]

I already canceled why am I getting charged 

[ls_rbls]

you must contact a representative to confirm if you're fully clear. 

Sometimes the system will keep generating those statements after you cancelled, but only a customer care rep can confirm this for you. 

[craiga960401]

bECAUSE THEY ARE f'N SCAM ARTISTS AND MAKE IT IMPOSSIBLE TO CANCEL HAVING YOU JUMP THROUGH HOOPS AND REQUIRE YOU TO DO ALL THIS CRAP. THEY MAKE IT IMPOSSIBLE. F'N SH*T SERVICE

[defaultf2443kb7g60i]

Just please cancel my account which was intentionally made when I install an MS office on my new Apple laptop.

why is this so difficult to do. 

you know my email. You sent ne an email. You should be able to cancel it without learning ne learning your confusing cancel instructions.

[Ria Tagra]

Hi,

We are sory to inform you, we cannot cancel your subscription from our end. You can do that using the below given steps. Please give it a try.

For IOS  

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

For step-by-step instructions, see View, change, or cancel your subscriptions.  

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.  

For billing issues or a refund, see Get a refund on Google Play.  

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

If you have any further queries please feel free to reach out to us. 

Regards

Ria