I bought a copy of acrobat pro DC student version online threw office depot and the serial number provided to me is incorrect

Also, did you go through the business of proving you are a student to get the real license? Be sure to carefully follow the instructions, you can't just use it out of the box if you buy from a general retailer.

HI carlost6092037 ,

Would request you to please contact the re seller from whom this product was product.

If you are still facing any trouble like this in activation please go to Contact Customer Care  (chat support) so that one of the expert will help you after checking all the information using his tools  .

Regards,

Yatharth