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J
Joe1029
Participant
November 30, 2023
Answered

Has the ability to password protect signed PDFs been removed in the update?

  • November 30, 2023
  • 2 replies
  • 2341 views

Hoping someone can help since the update to Adobe Acrobat Sign.

 

Our old process with Adobe Acrobat Sign was the following:

  • Send out a document to be signed, recipient must enter a password before they can view the PDF
  • They sign the PDF, relevant persons sent a copy of the signed PDF protected with same password

 

Since the update, I know how to require they enter a password before signing the document. What I cannot find is how to have the signed PDF be protected by a password. I've run a few test agreements and they all send out a signed PDF that can be opened freely with no password.

 

Having the signed PDF be password protected is vital for us, it needs to be password protected before it is sent out to everyone, and we would not be able to continue using Adobe Acrobat Sign if this feature has been removed.

    Correct answer Meenakshi Negi

    We are dealing with the same issue.   I have been instructed to go to settings and Unclick the "use the newest version" but this is ending in May.   We must have ability to add a password to each document.  Why is it removed and will this be fixed before we are forced to use new version


    Hi Eirrol1964,

     

    Thank you for reaching out.

     

    If you are referring to the document password, which the recipients must enter to open the downloaded PDF file, the option is still available. Please refer to the steps suggested in the following help document: https://adobe.ly/3ESDl6n. 

     

    However, if you want to add a password as authentication, please click on the pencil icon next to Recipient settings (as shown in the screenshot below), and click on "None" to view other options in the drop-down. Then, select Password from the list.

     

     

    Feel free to let us know if you need any help.

     

    Thanks,

    Meenakshi

     

    2 replies

    Moiz_Tankiwala4096
    Moiz_Tankiwala4096
    Participant
    September 11, 2024

    Did you ever solve this issue? We have the same issue and having the document password protected post the signing, is crucial and without that we cannot user Adobe Acrobat.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 11, 2024

    Hi Moiz_Tankiwala4096,

     

    Thank you for reaching out.

     

    The option is still available in the new version. On the send page, you get the option under Agreement settings. Click on the edit icon next to Agreement settings, and a window will appear. There, you can add a password to the signed document. Refer to the screenshots below: 

     

     

     

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity ManagerCorrect answer
      Community Manager
      May 8, 2025

      We are dealing with the same issue.   I have been instructed to go to settings and Unclick the "use the newest version" but this is ending in May.   We must have ability to add a password to each document.  Why is it removed and will this be fixed before we are forced to use new version


      Hi Eirrol1964,

       

      Thank you for reaching out.

       

      If you are referring to the document password, which the recipients must enter to open the downloaded PDF file, the option is still available. Please refer to the steps suggested in the following help document: https://adobe.ly/3ESDl6n. 

       

      However, if you want to add a password as authentication, please click on the pencil icon next to Recipient settings (as shown in the screenshot below), and click on "None" to view other options in the drop-down. Then, select Password from the list.

       

       

      Feel free to let us know if you need any help.

       

      Thanks,

      Meenakshi

       

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      November 30, 2023

      Hi Joe1029,

       

      Thank you for reaching out.

       

      The option to password-protect the signed document is there. However, it differs from the authentication password you set for the recipients to open the document when they receive it for signature. 

      Please refer to the information provided in the following community thread: https://community.adobe.com/t5/adobe-acrobat-sign-discussions/password-protect-the-document-in-adobe-sign/td-p/11490167. 

       

      Hope the information helps.

       

      Thanks,

      Meenakshi

      J
      Joe1029Author
      Participant
      December 4, 2023

      Thanks for your reply, however, the link you have provided is for the old version prior to the update. There is no such option following the update. I have been in contact via the Live Chat and they have suggested I use the old version as the feature does not exist in the new version. 

        A
        Anna27119253u03s
        Participant
        January 25, 2024

        How do you use the old version? It doesn't let me use the old version and I just have access to the 'modern version' (i.e. cannot password protect and sign a document at the same time)

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