Participant

Question

How to Clear Auto-Complete Recipient Emails?

Forum|Forum|3 years ago
August 15, 2022
2 replies
6042 views

Hi,

This seems to be a long standing issue that has yet to have been addressed by Adobe in a public manner.

It does not seem like the Auto-Complete data for Recipient email addresses can be cleared. After clearing browsing data, local adobe cache, and what accessible cloud data; the issue persists in that previously used email addresses/names are saved even if incorrect.

A number of our Adobe Sign users are reporting issues of this persisting, with no ability to clear or remove any auto-complete options from the Adobe Sign Recipient fields; some entries are broken (incorrect name/incorrect email) others do not carry account information, some are duplicates with saved casing on the email address.

Is there any means for Adobe to address this issue, or provide methods to address this issue, as this data does not seem to be accessible or stored locally.

A

Andy Farmer

Participant

Has anyone received any constructive response from Adobe yet on this issue? I have lots of frustrated users who have junk in their Email Address autofill cache that they wish to remove.

Meenakshi Negi

Community Manager

Hi Andy Farmer,

Thank you for reaching out, and sorry about the trouble caused.

This issue has been reported to the team. We will let you know once the patch with the fix is available.

We appreciate your patience.

Thanks,

Meenakshi

A

Aron38253728ds8t

Participating Frequently

Who is working on a fix? When will it be available? Lets hear from someone, please. @Meenakshi Negi has done absolutely nothing to help.

S

steve.aiken

Adobe Employee

Hi @MLindsay ,

Sorry to see that this has gone unanswered for you. The capability does exist on the sign compose page, but it may be a little hidden. When you are typing an email and a suggestion appears that you want to remove, you can click the 'x' that is to the right of the suggestion:

after the x is clicked:

I hope this helps.

Regards,

-Steve

M

MLindsayAuthor

Participant

Thanks Steve,

We had found this after a few months, looked to have been added in an update, however it's still not exactly clear how to do this on the dedicated application or where this information is stored, as you've shown here is the webapp.

We've noticed that sometimes this information is shared between the webapp and the desktop app, but we haven't been able to determine any place where this information is logged to do a full clean slate approach, as ono of the issues we're looking at will require such. Is this information being stored in an Adobe cloud cache or is there a local directory where this is stored, either in browser cookies/cache or temp files, as it isn't very evident.

Regards

A

Anita24526403ik2w

Participant

I am having the same issue. I have successfully cleared the incorrect recipient email address by entering at least 1 recipient email address and then clicking "More Options". At that screen the incorrect address is now gone. However, it still shows up in the prior screen which defeats the purpose when sending to only 1 recipient.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded