Participant

Question

How to Clear Auto-Complete Recipient Emails?

Forum|Forum|3 years ago
August 15, 2022
2 replies
6082 views

Hi,

This seems to be a long standing issue that has yet to have been addressed by Adobe in a public manner.

It does not seem like the Auto-Complete data for Recipient email addresses can be cleared. After clearing browsing data, local adobe cache, and what accessible cloud data; the issue persists in that previously used email addresses/names are saved even if incorrect.

A number of our Adobe Sign users are reporting issues of this persisting, with no ability to clear or remove any auto-complete options from the Adobe Sign Recipient fields; some entries are broken (incorrect name/incorrect email) others do not carry account information, some are duplicates with saved casing on the email address.

Is there any means for Adobe to address this issue, or provide methods to address this issue, as this data does not seem to be accessible or stored locally.

A

Andy Farmer

Participant

Has anyone received any constructive response from Adobe yet on this issue? I have lots of frustrated users who have junk in their Email Address autofill cache that they wish to remove.

Meenakshi Negi

Legend

Hi Andy Farmer,

Thank you for reaching out, and sorry about the trouble caused.

This issue has been reported to the team. We will let you know once the patch with the fix is available.

We appreciate your patience.

Thanks,

Meenakshi

A

Aron38253728ds8t

Participating Frequently

Who is working on a fix? When will it be available? Lets hear from someone, please. @Meenakshi Negi has done absolutely nothing to help.

S

steve.aiken

Adobe Employee

Hi @MLindsay ,

Sorry to see that this has gone unanswered for you. The capability does exist on the sign compose page, but it may be a little hidden. When you are typing an email and a suggestion appears that you want to remove, you can click the 'x' that is to the right of the suggestion:

after the x is clicked:

I hope this helps.

Regards,

-Steve

J

join_our_0054

Participant

I am also having this issue. I am constantly emailing agreements to new people only once, and would love the option to turn off the auto-complete all together. It is quite a nusance for the way we utilize adobe sign.

A

Aron38253728ds8t

Participating Frequently

Hi Gai22020825srns,

Thank you for reaching out, and sorry about the trouble.

Could you please share the screenshot with us as it appears in the new version? Also, let us know how you are accessing the service, whether you are using it from the Acrobat desktop application or the Acrobat web application.

We will share the information with the team to get this behavior checked.

Thanks,

Meenakshi

There are already screenshots of the issue in this thread, not to mention how is one supposed to screenshot the absence of a feature. Please for the love of god just allow us to clear our email suggestions, turn them off, or choose to stop suggesting specific recipients. ANY of those would solve this problem but instead we nothing.

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