How to Clear Auto-Complete Recipient Emails?

[MLindsay]

Hi,

This seems to be a long standing issue that has yet to have been addressed by Adobe in a public manner.

It does not seem like the Auto-Complete data for Recipient email addresses can be cleared. After clearing browsing data, local adobe cache, and what accessible cloud data; the issue persists in that previously used email addresses/names are saved even if incorrect.

A number of our Adobe Sign users are reporting issues of this persisting, with no ability to clear or remove any auto-complete options from the Adobe Sign Recipient fields; some entries are broken (incorrect name/incorrect email) others do not carry account information, some are duplicates with saved casing on the email address.

Is there any means for Adobe to address this issue, or provide methods to address this issue, as this data does not seem to be accessible or stored locally.

Other related unresponsive posts:
Solved: Email address autocomplete in Send & Track How can... - Adobe Support Community - 7969237
Removing signers from auto-complete in adobe acrob... - Adobe Support Community - 11402277
Recipients Auto Complete Names are incorrect - Adobe Support Community - 11485267
 

[GARY5E45]

Well said!  For a tier 1 software provider, this is very subpar experience.  

[Meenakshi Negi]

Hi All,

We are currently checking this with the team and will share information once we hear from them.

We appreciate your patience.

Thanks,

Meenakshi

[James36356499omf3]

Hi - is there an update on this?

[Meenakshi Negi]

Hi James36356499omf3,

Thank you for reaching out. 

Acrobat Sign recently received a new update. Please confirm if you are using the latest version and still experiencing this behavior.

Also, could you please confirm how you are accessing the service? Are you using the desktop application or the web version? 

Thanks,

Meenakshi

[Aron38253728ds8t]

@Meenakshi Negi,

I'm getting the suspicion you are just replying to these without taking any time to address the problem or investigate at all. Please can you let someone who actually has some power to affect change about this issue? 

Thanks

[GARY5E45]

Starting to suspect that it is probably an AI.  

But to answer their question, the issue still persists.

[Meenakshi Negi]

Hi Aron38253728ds8t, and GARY5E45,

We are sorry about the inconvenience caused.

We will check with the team. If required, I will arrange a callback from the team to check this behavior on priority. 

We appreciate your patience so far.

Thanks,

Meenakshi

[defaultnlgbwhazqwp2]

Hi there,

This is still an ongoing issue, are there any updates please? We have clients chasing us for a resolution.

Thanks,