Unsuccessful error when trying to upload a Signed document to EchoSign

Report · Oct 22, 2015

I am trying to upload a Signed document to the EchoSign (cloud, I assume), but am getting a error that it didn't work every time I try. Help?

I have done this before, a few months ago, on the same machine without issues, but it's not working for me today for some reason.

I've tried it without having logged into my Adobe ID account, and then logged in and have been trying ever since.

I sign the document, "proceed to send" it, and then in the next screen I select to "send via email."

It then tries to upload the document, but the loading bar goes from 0 (sometimes to nothing but an error message, sometimes immediately to 100 and then the same error message), but I am always getting an error message afterwards.

The error says "an error occurred while trying to EchoSign..."

I am connected to the internet, and I can't figure out why it won't work for me.

Any suggestions?

Do I have to save a copy of it first?

Help.

Report · Oct 26, 2015

Hi mattl2424,

Please try clearing the cache and delete the browser cookies and check again.

If this does not help, then please try using a different browser and check.

Let me know if that helps.

Regards,

Anubha

Report · Oct 26, 2015

Hi Anubha,

I appreciate the tip, but I did try that. I've used two different browsers

as well.

Also, I downloaded the document to sign and opened it up in Adobe Acrobat

reader, filled it out thta way and tried to sign and upload it outside of

any browser. But in all instances I still got the upload "not working"

error.

Any other suggestions, perhaps?

Thanks very much,

Matt

On Mon, Oct 26, 2015 at 4:00 AM, Anubha Goel <forums_noreply@adobe.com>

Report · Oct 26, 2015

Hi Matt,

It seems that you are sending the document for signature using Adobe Reader.

Please let me know what version of Reader you are using.

Try repairing Reader and check again.

Regards,

Anubha