I have a few notes for feedback for the product team to consider. TLDR:
1) Libraries are stuck on the account they were created on, and don't move with the account if it is transferred to a team account.
2) Need to switch accounts between accessing the library and working on the assets -- this is a pain.
3) Sending a copied invite link to the library creates a copy of the library and not a synced instance of the library.
4) Library is struggling to load in the webapp
5) Switching accounts/profiles could be easier.
Background:
I have a CC asset library to share amongst other designers across a few teams I collaborate with. It is important to that this library can remain synced among all the members. However, when my account want moved to a team account, this library didn't move over to the team account and working with support, it doesn't seem like it's able to be moved (though it previously moved from a previous team account to my personal and did not do so for one of my team member). I have tried removing and adding myself from the library but it doesn't want to move. This makes it a pain when I need to work on an asset. I need to log into one account, download the asset, and log into the other account to actually work on it, and then back to the other account to reupload it.
To skirt around the logging out/back in, I have tried using the CC desktop app for my team account that is licensed and using the webapp for my personal unlicensed account, but have not been able to get the library to load recently in multiple browsers (and yes, I have tried logging out and back in).
Recommendations from customer support have not been helpful, such as copying the library to the team account or copying to my local drive. Both cases creates an instance that is no longer synced with the original. Since this is a library we use to collaborate with other designers, it is important that the library can stay synced so that everyone has access to the latest set of assets, which is important for collaboration between many teams.
AdChoices