Adobe Express: Animate Characters - Internal Server Error

[Allie36903042wczd]

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

[Abhi.G @ ADBE]

Hi @Hamid36694956r3x0 

The feature was disabled temporarily, but has now been re-enabled. We are are continuing to investigate lingering failures. Are you still experiencing them?

Thanks,

Abhi G

[Matthew322107517kxl]

Yes, still experiencing the same failure. I just tried to create a recording and go tthis message: 

[Marcos_Arias Rivera9270]

Got the same issue, i hope they fix it asap please!! 

[Hamid36694956r3x0]

Hi

Thanks for the reply. Yep, I still keep getting the same error message. ☹

[felpes_99]

I'm having the same problem here

[lina_9805]

Any estimated time to get it recovered?

[social_video0420]

Estoy Generando videos y el programa no funciona al generar el MP4 

[arthurf1953595]

Olha, eu consegui usando a minha voz mesmo, aí eu usei um programa de edição pra usar a voz gerada por IA. De qualquer forma é um pouco mais trabalhoso e espero que resolvam.

[roberto_7796]

qual a previsão para que funcione no Animate Characters?

Estou trabalhando em alguns projetos e hoje foi um dia perdido

[Redex61]

Yes, still experiencing the same failure.

[Abhi.G @ ADBE]

For folks who are still running into this issue, I just wanted to note that engineers are continuing their investigation, but I am not aware of an exact ETA. Thanks for your patience.

Abhi G

[Diwanshu38583064rj8m]

I am still getting this issue. What's the update on the resolution? If not resolved, then what's the ETA? I guess a company like Adobe can at least give an ETA for a fix.

[unit338736209vcah]

Hi, can someone please help me? While creating a video using Animate from audio, I keep encountering an internal error. I haven't been able to resolve it for the past two days.

[Hamid36694956r3x0]

@Diwanshu38583064rj8m 

I was able to generate one clip but got the error message again when generating a second one. 😞

[freespirit_1558]

Hi , 

I have the same problem 

[historietas_infantis_8466]

me too!!! the same problem!

[joseph_7662]

I couldn't get this Animate Characters feature to work on Edge or Chrome. However I was able to get it to work on Firefox. 

I hope that helps people. 🙂

[stephen_0238]

I have a half finished video that's due tomorrow and I've been unable to complete it due to this error. What is the ETA on a fix?

[Hamid36694956r3x0]

@joseph_7662 

Thanks for the tip, but no luck here. This worked once on Firefox, but the error message keeps popping up now. 😞

[Mirela38590898ghcz]

Is anybody here at Adobe even trying to resolve this issue or we are waiting in vain? It's happening for a lot of days already. 

[david_8764]

I am having the same issue.  I finally just gave up.

[Vincent_Madelaine]

Any news ?!

[smallskeptic]

It's been a few days already.  Obviously this is not a quick fix.  It might be nice to put a label on the animation website saying "Temporarily unavailable" so that people don't waste their time trying and failing.  I've already wated too much time.

[Hamid36694956r3x0]

@smallskeptic 

Agreed. Though, it's worked here and there for me today, and I've managed to generate four short animations. But it's totally random whether it works or not because a lot of the time the error message still pops up.

[Krisztian_Kovacs0388]

try to clear the cache of your browser before you try to preview the animation. worked for me