Adobe Express: Animate Characters - Internal Server Error

[Allie36903042wczd]

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

[smallskeptic]

Will try, many thanks!

[smallskeptic]

Nope, didn't work.  Nor did incognito browser window.  Very frustrating.  Are they actually working on this?  I mean, I know it's a free product, but how about having some pride your work?

[Karin36000763po8k]

I am paying for the entire adobe package and I am having the same problem. I hope they solve it soon. It is definitely very annoying and frustrating. 

[Allan23194819zexa]

EXACTLY!  I work at an elementary school where students work hard writing scripts. Each time, they are disappointed that they cannot animate their work, IT KILLS ME

[Allan23194819zexa]

As a Premium Member, we are 100% disappointed

[Abhi.G @ ADBE]

Hi folks,

We are making progress in resolving this issue, and understand your frustration that it's taking longer than expected. As noted earlier, the team is working on this as a top priority.

Abhi G

[nature3338701976kw]

i keeo seeing this i've tried for my app. I've tried on different web browsers and I keep getting the same message all of the time 

[Abhi.G @ ADBE]

Update: we've deployed a few fixes aimed at improving the stability of this feature. Could you please try now and let us know if you are noticing any improvements on your end?

Thanks

Abhi G

[Allie36903042wczd]

Yes, I have been able to create and edit a few videos with no problems! Thank you for your work on this, Abhi. 

[smallskeptic]

Yes, I have also been able to create some character animations on the free site today.  Thanks so much!

[Hamid36694956r3x0]

Abhi.G @ ADBE 

Yep, it's worked and been stable today. Thanks!

[chaimaa.7]

Hi @Awesome_uniqueness98A4  and @cherryss47721624, sorry for any frustration caused.

Please ensure you have a stable internet connection, whether you’re using Wi-Fi or mobile data. Try switching between networks to see if that resolves the issue.

If the issue persists, try uninstalling and then reinstalling the app. This can help resolve any corrupted files or settings.

Although you mentioned having a premium membership, ensure that your account is properly linked to your subscription. You can check this in your Adobe account settings.

Let me know if any of these steps help or if you need further assistance! Thanks ^CA

[smooth_focus0994]

I've been having this issue for the past 2 days. I've been trying it multiple times every hour but the same error message keeps on coming up.  2 days ago it was working well too but now I haven't been having any luck

[Tarun Saini]

Hi 

@smooth_focus0994

,

Our product team has resolved the issue. Could you please try clearing your browser's cache and cookies and let us know if the problem persists?

Regards,

Tarun

[smooth_focus0994]

I've tried it on the app. I've cleared cache and it still is showing the error. I will try it on a browser to see if it works

[chaimaa.7]

Hi @unit338736209vcah. Sorry to hear you've been running into this issue, the good news is we have implemented several fixes designed to enhance the stability of this feature. Could you please give it another try and let us know if you observe any improvements on your side?

Thanks ^CA

[unit338736209vcah]

Thank you for your reply and the fix. Now it's working fine

Thank you

[smooth_focus0994]

I've tried it on a browser too. It still isn't working

[Tarun Saini]

Hi @smooth_focus0994 

Thanks for trying. Could you please share your Adobe ID with us to investigate further?

Regards,

Tarun

[smooth_focus0994]

cmpayne1992@gmail.com

[nawran_7253]

[default38319902qstvxy]

This feature still isn't working. I've cleared my browser cache, tried different browsers, restarted my browsers, and restarted my computer, tried different audio files, but nothing has worked. I continue to get the same error message every time. I tried the customer service suggestions, didn't help. Let them know in July that it didn't work, never heard back. It is now October. And, I still get the same error.

[David__B]

Hi @default38319902qstvxy

Given what you've tried I'd recommend reaching out to our support directly as a next step. They can be reached here: 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

[Ram_Kumar8613]

Hello friends I got the same problem....

[unextraterrestresoy]

Hello, I've been trying to use this feature but I get the same message every time. I tried several things but nothing seems to be working, I always get the same Error code: INTERNAL_SERVER_ERROR.