I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."
Hi @unit338736209vcah. Sorry to hear you've been running into this issue, the good news is we have implemented several fixes designed to enhance the stability of this feature. Could you please give it another try and let us know if you observe any improvements on your side?
Update: we've deployed a few fixes aimed at improving the stability of this feature. Could you please try now and let us know if you are noticing any improvements on your end?
/t5/adobe-express-bugs/adobe-express-animate-characters-internal-server-error/idc-p/15154626#M28633Feb 14, 2025
Feb 14, 2025
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Hey @ahmed_iruphan, Thanks for responding. I tried to replicate the same issue on Apple devices (iPhone 12 & iPhone 13 Pro), and it worked fine. The devices were updated to the latest iOS version, and the latest Adobe Express app was installed. Would it be possible for you to check the same on some other mobile device? Also, are there any pending iOS or app updates? If there are, please update them to the latest versions.
Try switching to different internet connectivity to see if that makes any difference.
Could you please let us know if the error happens immediately after you finish recording, or does it show a loading screen that seems to be completing and then throw the error after that?
Welcome to the community! We're sorry to hear about this. I'd like to inform you that our product team is aware of this issue and is working on it. Meanwhile, could you please let us know if the error happens immediately after you finish recording, or does it show a loading screen that seems to be completing and then throw the error after that?
/t5/adobe-express-bugs/adobe-express-animate-characters-internal-server-error/idc-p/15169545#M28641Feb 21, 2025
Feb 21, 2025
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Hi all,
Thanks for your patience! Are you still experiencing this issue? If so, could you try checking on the desktop web (using the same Adobe ID) to see if the same error appears there?
/t5/adobe-express-bugs/adobe-express-animate-characters-internal-server-error/idc-p/15180599#M25182Feb 26, 2025
Feb 26, 2025
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I also have this issue. It appears to be a long standing issue - since at least September 2024. Perhaps you could address it conclusively, e.g. with an update at the point of service?
I get this error even though I have no bandwith problem. Could you please help me with it. I have tried my own net and my brother's internet ISP and none was good.
Welcome to the community! Could you please try signing out and signing back in again or rebooting your device to check if that helps?
Also, please let us know if the error happens immediately after you finish recording, or does it show a loading screen that seems to be completing and then throw the error after that?
/t5/adobe-express-bugs/adobe-express-animate-characters-internal-server-error/idc-p/15473980#M28392Aug 24, 2025
Aug 24, 2025
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Very disappointed by adobe express. I think they use this Animate character feature only to clickbait people for using their application. Because this features only works for some time and then never works for many days. This is totally frustrating for users. I am withdrawing my premium membership.
We’re very sorry for the frustration you’ve experienced with the Animate Characters feature – we understand how disappointing it is when a tool stops working intermittently.
If the troubleshooting steps (using a different browser or device, clearing cache, using incognito mode, or retrying at different times) don’t resolve the issue, we recommend contacting Adobe Support directly. You can reach them here: