Adobe Express: Animate Characters - Internal Server Error

[Allie36903042wczd]

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

[ahmed_iruphan]

iPhone 13pro

[Tarun Saini]

Thanks for your response @ahmed_iruphan,

I have escalated the issue to our product team, Once there is any update, I keep you posted.

Regards,

Tarun

[Tarun Saini]

Hi,

Could you please check again and let us know if you’re still having this issue or not?

Regards,

Tarun

[ahmed_iruphan]

Still same

[Amitej S]

Hey @ahmed_iruphan, Thanks for responding. I tried to replicate the same issue on Apple devices (iPhone 12 & iPhone 13 Pro), and it worked fine. The devices were updated to the latest iOS version, and the latest Adobe Express app was installed. Would it be possible for you to check the same on some other mobile device? Also, are there any pending iOS or app updates? If there are, please update them to the latest versions.

Try switching to different internet connectivity to see if that makes any difference.

Do share your observations with us!

Best,

Amitej

[Tarun Saini]

Hi @ahmed_iruphan,

Could you please let us know if the error happens immediately after you finish recording, or does it show a loading screen that seems to be completing and then throw the error after that?

Regards,

Tarun

[yunussid]

Hi I'm not able to use the Animate Character feature on Adobe Express Mobile since last 5 days. It says "internal server error". Please help me.

 

[yunussid]

Hi I'm not able to use the Animate Character feature on Adobe Express Mobile since last 5

 

days. It says "internal server error". Please help me. 

[ahmed_iruphan]

My phone iOS is up to date 18.3.1 and Adobe Express version is 27.0.1. I have tried on cellular data and WiFi also same problem happens

[ahmed_iruphan]

Error happen after showing "waiting in the queue" for like 2 minutes and then error happens.

[chahat_69]

Why all the time this internal error showing 

Cannot connect to the server 

 please fix this or somebody please help 

[Tarun Saini]

Hi 

@yunussid

,

Welcome to the community! We're sorry to hear about this. I'd like to inform you that our product team is aware of this issue and is working on it. Meanwhile, could you please let us know if the error happens immediately after you finish recording, or does it show a loading screen that seems to be completing and then throw the error after that?

Regards,

Tarun

[Tarun Saini]

Hi all, 

Thanks for your patience! Are you still experiencing this issue? If so, could you try checking on the desktop web (using the same Adobe ID) to see if the same error appears there?

Regards,

Tarun

[Jennifer25663517v10g]

I also have this issue. It appears to be a long standing issue - since at least September 2024. Perhaps you could address it conclusively, e.g. with an update at the point of service?

[denizsurenkok]

the same problem persists in all browsers (chrome & safari) and mobile application (ios). HELP

[amir_1986]

Hi there

I get this error even though I have no bandwith problem. Could you please help me with it. I have tried my own net and my brother's internet ISP and none was good.

[Tarun Saini]

Hi 

@amir_1986

,

Welcome to the community! Could you please try signing out and signing back in again or rebooting your device to check if that helps? 

Also, please let us know if the error happens immediately after you finish recording, or does it show a loading screen that seems to be completing and then throw the error after that?

Regards,

Tarun

[Dazzling_friends6905]

I am facing similar issue since 1 month, I tried again today to generate video, but facing same internal server issue.

Added audio using record also tried uploading audio. But no luck.

Is this feature really working as i saw so many people complaining about this defect.

Share proper guidlines or FAQ to use this feature.

[Amitej S]

Hey @Dazzling_friends6905, Welcome to our Adobe Express community! 

Are you using the desktop or mobile app? Can you share a screen recording of the workflow and the Internal server error message that pops up?

Also, have you tried switching networks to see if that helps? 

[hawa_5607]

im having this same issue right now, has there been any resolutions?

[khuram_6285]

Very disappointed by adobe express. I think they use this Animate character feature only to clickbait people for using their application. Because this features only works for some time and then never works for many days. This is totally frustrating for users. I am withdrawing my premium membership. 

[mahmoud_5524]

Hi @khuram_6285,

We’re very sorry for the frustration you’ve experienced with the Animate Characters feature – we understand how disappointing it is when a tool stops working intermittently.

If the troubleshooting steps (using a different browser or device, clearing cache, using incognito mode, or retrying at different times) don’t resolve the issue, we recommend contacting Adobe Support directly. You can reach them here:

https://adobe.ly/45ykeZP and share your Adobe ID so they can investigate your case thoroughly.

We appreciate your feedback and hope the team can help restore full functionality quickly.

^MM

[Belab]

I had this same problem:

We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR) 

100% of the time with the Adobe Express web app when I was uploading a .m4a file. This had regular AAC encoding, not Apple lossless encoding.) 

The problem went away when I converted the file to .MP3. I used the free website convertio.co.