Adobe Express: Animate Characters - Internal Server Error

[Allie36903042wczd]

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

[Zoom_Akunnya9254]

hello guys, today i have same problem, my audio file is m4a cannot use in adobe animate, so i convert my audio to mp3 and thats work! maybe you can try that way 

[default3oz9m2ribrf1]

I am having this problem as well. I have been trying for a couple of weeks.

[skillful_focus5CA8]

same here, it's been 2 days i can not proceed because of Internal_server_error.

[ChandraGambit]

I am having the same issue. I have been trying for three data to animate a voice recording. I am grtting Internal Error Message over and over and over and over... 

 

[ravindra_2992]

This feature is still not working and shows aame error from last 4-5 days to me as well.

[sadiyamohsin_3764]

Inertnal.error problem 

[mayao26082146]

I am having the same problem right now I can't even animate the video

[krash21]

have been having this problem for 3 days now....different browsers no change.

[shantanu_ghosh]

Dear Adobe Support Team,

I am encountering an issue while trying to add a voice-over to animated characters using your platform. Each time I attempt this, an "internal server error" message appears, preventing me from completing my work.

Could you please investigate this issue and provide a solution? Let me know if any additional information, such as error logs or steps to reproduce the problem, would be helpful.

Thank you for your assistance.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Amitej S]

Hey @shantanu_ghosh, Thanks for posting on our Adobe Express community and sharing the image.

I see you're using the mobile web version of Adobe Express. Please check if the same error occurs while using the mobile and desktop web apps. Our users get this error, but the root cause varies for each user. Also, let us know the device make and model details with the OS version so we can test and investigate this. 
For the mobile web version (one that you're using), try resetting the browser and clearing its cache/cookies to see if that makes any difference. Also, try switching the internet connection once.

These steps resolved the same issues for some users, so trying them is worthwhile.

Do share your observations and details for further investigation.

Best!

Amitej

[???_???????2577]

Hello,

I am experiencing a persistent "500 Internal Server Error" while trying to use the Adobe Express web app. This issue occurs immediately after logging in and attempting to access the main dashboard.

Steps I’ve Tried:

1. Cleared my browser cache and cookies.
2. Tried different browsers (Chrome, Edge, Firefox).
3. Restarted my device and internet connection.
4. Tested the website on another device.
5. Verified that my internet connection is stable.

Despite these efforts, the error persists, and I cannot use the service.

Additional Information:

• My operating system: [Specify your OS, e.g., Windows 11].
• Browsers tested: [List the browsers, e.g., Chrome, Edge].
• Adobe account type: [e.g., Free or Premium subscription].
• Internet speed: [Mention if tested and stable].

I would greatly appreciate it if you could help me resolve this issue or let me know if it’s a known problem on your end.

Thank you in advance for your assistance!

[Tarun Saini]

Hi 

@???_???????2577

,

We're sorry to hear about this. Thanks for the detailed info. Could you please share your Adobe ID with us via private message?

Regards,

Tarun

[ambitious_person8237]

for me it was Chrome Opera works just fine
don't know why Chrome is doing this I tried everything under the sun

[lanell_6578]

Man take the dam feature off your site if it's not going to work. Wasting peoples time out here 

[amin_0291]

Have the same problem what's the solution ?

[Mr._Eyad8505]

I have the same problem now, any help please?

[Mr._Eyad8505]

Any other similar tools online for free?

[md_yunus_4869]

Hi, I'm not able to use Animated Characters feature as it says "internal server error" everytime I try to create something since last 4 days. Can you please check and let me know how can I fix the same.

[ahmed_iruphan]

I have been trying to make short animated videos using voice files in "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)

[Tarun Saini]

Hi 

@ahmed_iruphan

,

We're sorry to hear about this. Could you please let us know the platform you're on? Is it Desktop or Mobile? Since when have you been seeing this issue? Did you try switching the network to see if that helps?

We're here to help, just need some info.

Regards,

Tarun

[ahmed_iruphan]

Adobe Express Mobile, Today is the first day that I tried this feature. No network issue

[Tarun Saini]

Thanks for your response 

@ahmed_iruphan

,

Could you please try signing out and signing back in again or rebooting your device to check if that helps? Also, is it happening on the desktop web?

Regards,

Tarun

[ahmed_iruphan]

Tried signing out and signing in but still it's same. It's happening on Adobe Express Mobile App.

 

[Tarun Saini]

Could you please help us with the make and model of your device?

Regards,

Tarun