adobe express connection interrupted

[Jwkk37892553388r]

adobe express connection interrupted on PC

[default38111167vj6th4]

Problem with your site.

[default362706764re0n9]

my adobe express is open but is just buffering when i am trying to do any designs or changes, this has been happening for days and is bloody useless as im paying for this service

[Rob28889147q0oj]

Unable to create in Adobe express. Refresh does not work. 

[Socurity Sales]

Same issue here

[Socurity Sales]

before asking: tried in 3 browsers, cache clearing, incognito mode, system restart. 

[Alxzndra]

I am having the same issue since this morning

[David__B]

Hi @Rob28889147q0oj

I haven't encountered this myself but these would be some general things to try in that scenario.

• Try clearing the browser cache  -  https://adobe.ly/4czCxyZ
• Test in incognito/private browsing mode -  https://adobe.ly/3ROTvB0
• Try restarting the computer and ensure no operating system updates are happening in the background.
• Try restarting your internet modem
• Test with a different internet connection if feasible
• Check if the issue occurs when using public DNS versus your ISP - https://adobe.ly/4cmMaAM;

Hope these help,
Dave

[default38314233ync1qg]

This is an issue faced by my organization's users: every time they try to use any Express features (edit, create from scratch etc) the following error shows up and blocks the work: "Connection interrupted. Adobe express needs to reconnect. refresh this page to resume your work. (f)". License, connectivity and browser capabilities have been verified and troubleshooted - no cause there. Personal account displays the same behavior on the same computers. Thank you for investigating.

[default38316958u7jv7j]

I cannot open or work on any files

[default38317862gov2ah]

This is the second day I've had this issue. I've logged out of my account, restarted my computer, used a private browser and the issue is still occurring. Anyone know of a fix to this?

[Meredith38318682blu0]

I talked to the chat bot and it gave me the creative cloud uninstaller file and that isn't working either. Maybe it's a common bug happening.

[default38319156xpib3w]

I tried on google chrome, i called IT and they said it is not our end.

[Elaine A.]

I run Adobe Express on my Mac OS 14.5 in Chrome.  Adobe Express quit working yesterday. It gives an error message:
"Connection Interrupted. Adobe Express needs to reconnect." "Refresh this page to resume work."

I had no luck. IT looked at my Mac and found it is a problem with Adobe.

[Juan Alberto38262485nbqj]

Llevo dos dias sin poder acceder a mi cuenta en Adobe Express, la aplicacion en mi laptop no carga todos los recursos, solo aparece un mensaje que indica que refresque la pagina o regrese al inicio, ademas en el sitio web pasa lo mismo, no carga los planes, ni puedo acceder a las funciones normales.

[Meredith38318682blu0]

Good to know it's not just my computer, I run windows. Hope it gets fixed soon!

[default3832088183xrmg]

En pääse aloittamaan uutta työtä tai muokkaamaan vanhaa, koska joka kerta kun avaan työn, ilmestyy ponnahdusikkuna jossa lukee "Yhteys katkennut. Adobe Express on yhdistettävä uudelleen." Sivun päivittäminen ja tietokoneen uudelleenkäynnistys eivät korjaa asiaa.

[default38321681ssssrr]

Cannot use Adobe Express because of a Connection Interrupted message

[MPR5FA5]

This is also happenng to us too at a news org.

[Matt38319591gjyh]

When the "Connection Interuppted" message appears , try spaming refresh in the browser, hit it like 10 or so times .  That seemed to work for a few users that have seen this bug.....

[Elaine A.]

Hi, I contacted Adobe customer service. There is a Bug with Adobe Express on company-based Adobe subscribers, They are working on it but cannot give an ETA when the bug will be resolved.

They informed me that your Home or Mobile app is working.

[Brandon38324027jff4]

This has also been happening for me for at least three days now, it is extremely frustrating but I am glad to know I am not the only one. Is there a way to report this to adobe?

[Amitej S]

Hi all @Brandon38324027jff4 @Elaine A. @Matt38319591gjyh @MPR5FA5, @Juan Alberto38262485nbqj @Meredith38318682blu0 @default38321681ssssrr @default38317862gov2ah @default38314233ync1qg @Alxzndra 

To investigate the root cause of the issue, we require the HAR file containing logs of your network traffic when you access Express.

You can refer to the following for fetching the HAR file:

1. https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshootin...
2.  https://support.citrix.com/article/CTX275208/create-a-har-file-for-edge)

You can share the file with me via community DM.

(Click on the mail icon you'd get on the top right corner of the community page (this page)  > Click compose message > Enter 'Amitej' under the 'Send to' field)

Note: It would be quick and helpful if you're willing to connect with us and the product engineering team to get this resolved ASAP! 

Thanks

Amitej 

[default38346311q8q9rd]

Hello. I'm unable to utilize Express and keep receiving the following message: Connect Disrupted: Adobe Express needs to reconnect. Refresh this page to resume your work. (F) I have signed out and back into my account and restarted my computer but the issue hasn't resolved.

[default38356372hvao2g]

A la connexion et ouiverture des dossiers, très long et ne s'ouvre pas. Obligé de relancer la page continuellement

[Asivhothe38358164lpg8]

My wifi is good  but i get the error above,