Adobe Express Download Fail: We're working on your file, you'll be able to download it soon

[Qurrat-Ul-Ain310003651gsa]

When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon

[ankinet]

Same Issue. https://new.express.adobe.com/id/urn:aaid:sc:EU:5c942e4b-208a-4c19-8822-eaf2c97a2429?tab=Files&categ...

[giovannaf45554145]

I couldn't find a solution so I deleted every scene individually and tried to download the file, until find the scene with the problem and upload again the file

[t_2397]

I'm having the exact same problem. It seems like this is an issue that adobe just refuse to resolve. Its a shame as the software seems quite reasonable for the price, however it just doesn't seem to work at all.

[heber33376450jww2]

Got the same problem... Did you get help from Adobe? 

[Tarun Saini]

Hi 

@heber33376450jww2

,

Welcome to the community! We're sorry to hear about this. Did you try reloading the browser? Also, it could be that an asset you had added failed to upload or is still uploading. There should be a red warning sign or orange icon on that asset on the page. In that case, you can try to re-add that asset (delete and re-add, or replace with the same source) and then try again downloading the project.

Let us know if that helps. If not, can you share the project URL with edit access to investigate further?

Regards,

Tarun

[ECOLE ESTIENN24935586do77]

same issue 041b63af?download=true&category=search 

[Amitej S]

Hey @natalia Duretz, Welcome to our Adobe Express community! Can you please provide more details on the file type (PDF, MP4, JPG, or PNG) and whether you can download other files or they also fail to download as this specific one? Does your file have any blank layers? 

Let us know so we can investigate this further. 

Best,

Amitej

[saesha_99885]

even after 5 hours it dosen't work

[chaimaa.7]

Hello @saesha_99885, thanks for reaching out and sorry you’re running into this issue. If your Adobe Express project is stuck for hours, it could be due to a heavy project size, a browser glitch, or temporary server delay. First, try switching browsers (like Chrome or Firefox), clearing your cache, or using the mobile app if you’re currently on desktop. Also, try downloading the project in a different format (like JPG or PNG instead of video or PDF) to see if that works. If none of these help, please let us know what device and platform you’re using, and whether this happens with all files or just one — a screenshot or screen recording would also help us investigate further.

Thanks,

Chaimaa

[alicia_4521]

I have tried all the tricks in this thread, but the file still will not download. "We are working on your file" -- It's been three days.

[alicia_4521]

 

[David__B]

Hi @alicia_4521

Thank you for testing the troubleshooting that you have tried so far. Would it be possible to create a duplicate instance of the file with the issue and share a link with us privately? We'll try recreating the issue ourselves, and if we're able to reproduce it, we will share it with our developers. I'll send you a direct message here on the forums to share the link.

Thanks,
Dave

[alicia_4521]

I can duplicate it, but I don't see anything in my notifications about a direct message.

[Amitej S]

Hey @alicia_4521, please check the top right corner of our community page and select the Mail icon to access your community DMs. (screenshot attached for reference)

Let us know if you're able to access the community DMs. 

[alicia_4521]

I don't seem to have the email icon.

[David__B]

Sorry to hear about your difficulties. Could you please test in a few different browsers?

[alicia_4521]

No, the mail icon is missing in Edge as well.

[alicia_4521]

Is there some other way I can connect with you to share the link? 

[Swaggz]

I'm one of Alicia's Technology Specialists, here's a Google Doc with a couple of links, Project.

I've personally tried all of the suggestions and I still can't get it to download.

[Tarun Saini]

Hi 

@Swaggz

,

Thanks for reaching out! I've sent you a private message.

Regards,

Tarun

[Swaggz]

@Tarun Saini we can't receive private messages, I'm assuming per our licensing agreement. I'll approve your request to access the Google Doc.

[Tarun Saini]

Thanks for reaching out! Could you elaborate more on the issue? I've requested project access. Also, what file format are you trying to download? Is it happening with just this file or all files? 

Regards,

Tarun

[David__B]

Hi @alicia_4521 and @Swaggz 

We heard back from engineering that the issue might be some corruption in the audio file, which is causing it to not process correctly. I'm not able to see how the audio is set up in the file, but is it possible to detach, save, and reattach it?

[alicia_4521]

I did make a duplicate file and try taking out all the audio bit by bit and it still didn't want to finish saving so I could download. Hence my journey to your community board here seeking help. 

[Swaggz]

@David__B the entire project was recorded in Adobe Express so there aren't any seperate files.