Adobe Express Download Fail: We're working on your file, you'll be able to download it soon

[Qurrat-Ul-Ain310003651gsa]

When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon

[Tarun Saini]

Hi 

@alicia_4521

,

Our product team attempted to repair your file and created a new version you can check. I have sent you a private message with your project.

Regards,

Tarun

[Swaggz]

@Tarun Saini we can't see PMs. Will you please add it to that Google Doc?

[David__B]

Hi @Swaggz I added a link to the file on the Google doc

[Swaggz]

@David__B @Tarun Saini that worked, thanks. Was there something we could've done ourselves to fix it?

[David__B]

Hi @Swaggz we checked if there was anything you could have done from your side with our developers. They said there wasn't outside of remaking the project. They are working on some backend fixes to prevent projects from getting into the state that caused the issue.

[ralitsa_1438]

Hi, I am just having hte same issue here - here's the link to the project. Can you help me?? - https://new.express.adobe.com/id/urn:aaid:sc:EU:51fa4ab3-2112-56fb-a442-d10e6f430c57?category=search 

[Amitej S]

Hey @ralitsa_1438, I've requested edit access from our test account to your project. Please provide access. I'll also remove the project ID from here so it's not publicly available and you don't receive multiple access requests. 

[ralitsa_1438]

Hi there Amitej,

Thanks for your help! It seems like all is fine today - all seems downloadable and okay.
Not sure how. I did yesterday clear cache and restart my device and everything, but there was no effect from this.
Today all seems fine, although I did grant you access if needed 🙂


Kindest regards / Поздрави,


Ralitsa Naumova

Partner Marketing Manager Alliances Microsoft

<Personal information removed by Moderator>

[Amitej S]

Hey @ralitsa_1438, thanks for letting us know that it works fine for you now. If necessary, we can still review the project to determine whether there is an underlying issue. 

Do let us know if you face this issue again.

We are here to help!

Thanks!

Amitej

[eve_8276]

hello i am having the same issue with my project as well, please fix and you might want to figure out this issue internally as this issue seems to have been going on for years now

https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:aa1e3834-4508-5294-8216-304c41878741?category=sea...