Adobe Express Favorite Collection Not Working Properly

[Liping38251213i8b8]

I encountered an issue with the favorite (collection) feature in Adobe Express.

• When I click to favorite an image, it does not appear in my collection folder.
• When I try to remove an already favorited image, it reappears after refreshing the page.

Currently, I am unable to add new assets to my favorites, nor can I remove existing ones properly.

This issue prevents me from managing my favorite assets effectively. Please look into this bug. Thank you!

[motivated_Unicorn5E41]

Bonjour

Lorsque je mets un template en favoris sur Adobe express, il m'est impossible de les retrouver dans mes favoris.

Ma catégorie affiche qu'elle est vide. Or, j'ai enregistré plusieurs template en sélectionnant le bouton cœur en haut à droite du template.

Ai-je fait quelque chose de mal ? Sinon, comment y remédier ?

Merci de votre aide.

[chaimaa.7]

Bonjour @lolita_lst2150

Merci pour votre message et désolé pour ce désagrément. Si vos templates enregistrés en favoris n’apparaissent pas dans votre catégorie "Favoris", voici quelques étapes à essayer pour résoudre ce problème :

Vérifiez votre connexion : Assurez-vous que vous êtes bien connecté à votre compte Adobe Express et que votre connexion Internet est stable.
Actualisez la page ou redémarrez l'application si vous utilisez un appareil mobile.
Déconnectez-vous et reconnectez-vous pour forcer la synchronisation de votre compte.
Testez sur un autre navigateur ou appareil afin de voir si le problème est spécifique à votre configuration.
Videz le cache et les cookies de votre navigateur si vous utilisez la version web.
Vérifiez si votre application est à jour en installant la dernière version d’Adobe Express.

Merci pour votre patience,

Chaimaa

[Abhi.G @ ADBE]

Thanks for reporting this bug, @motivated_Unicorn5E41 

I have forwarded this to the relevant engineering team. Thanks for your patience.

Abhi G

[hayleyw99905131]

I scrolled through hundreds of templates in Adobe Express and favorited several I wanted to come back to by clicking the heart icon. Now, when I go to my favorites folder, none of the templates I saved are there. I tried loggin in from an icognito browser with cleared cache, opening my files through CC, refreshing--nothing works. The only files that are showing up in my favorites folder are templates I saved probably six months ago. Super frusting to spend so much time digging for the right templates only to lose them.

[onehikeaweek]

Indeed, it's a bug. I only discovered the issue after a Discord user reported it on the server. According to them, it was introduced after the most recent update. Not only do the newly favorited templates not show up in the Favorites folder, but the hearts also disappear after I refresh the page.

https://discord.com/channels/1093561069689110568/1349115642237812736/1349115642237812736

[David__B]

Thanks @onehikeaweek and @hayleyw99905131

Our developers are aware of the issue and working to address it.

Best,

Dave

[sajaseus]

Unfortunately, I can't add favorites to my account. Even using a different browser doesn't solve the issue. What am I doing wrong?

[Amitej S]

Hey @Liping38251213i8b8, Welcome to our Adobe Express Community!!

Thanks for bringing this up. I tried to reproduce the issue and was able to do so. We've informed the team to look into this and will let you know when there are any updates. 

Best,

Amitej

[motivated_Unicorn5E41]

Le truc c'est que je suis connectée avec mon téléphone, mon iPad et mon ordinateur. 
Je me déconnecte de tout et supprime l'appli pour la ré télécharger ?

car tout le reste de ce que vous m'avez suggéré a déjà été fait 

[chaimaa.7]

Bonjour @lolita_lst2150,

Merci pour votre retour. Avant de tout réinstaller, pourriez-vous essayer de tester sur un seul appareil, par exemple votre téléphone, pour voir si le problème persiste ? Cela pourrait aider à identifier d’où vient le souci. En attendant, Abhi.G a transmis cette information à l'équipe technique concernée.

Merci pour votre patience,

Chaimaa

[Abhi.G @ ADBE]

@motivated_Unicorn5E41 

Unfortunately, this is a bug on our end (we're actively working on fixing it)

So please disregard the first response here (https://community.adobe.com/t5/adobe-express-bugs/mes-favoris-ne-s-enregistrent-pas/idc-p/15204311#M...) -- it won't help

Thanks for your continued patience.

Abhi G

[motivated_Unicorn5E41]

How long will it take?

Can you notify me when the problem is solved please?

[Liping38251213i8b8]

Update: The issue has been resolved. I can now successfully add and remove items from my favorites in Adobe Express. Thanks for your support!

[Amitej S]

Hey @Liping38251213i8b8, Thanks for confirming about the fix! Let us know if you face any more issues with Adobe Express. 

[Carol37861988qdl4]

This is currently happening to me. Using chrome on a Win 11 PC. Cleared cache etc to no avail. Please advise. Thank you.

[Tarun Saini]

Hi @Carol37861988qdl4,

We're sorry to hear about this. Is it possible for you to share a screen recording of the issue?

Regards,

Tarun

[Carol37861988qdl4]

None of the other favorite catagories are available.

[Tarun Saini]

Thanks for your response @Carol37861988qdl4,

Can you please share your Adobe ID with me via private message?

Regards,

Tarun

[c.mcc]

 

[jsonia]

I never had this issue before but now I have starting today, all my favorited design assets, videos, etc are not showing. Any idea when this issue will be fixed and all my favorites restored?

[jsonia]

Same here

[Tarun Saini]

Hi @jsonia,

Welcome to the community! I'd like to inform you that our product team is aware of this issue. Once there is an update, we will let you know, or if there is any information that we want, will update here.

Regards,

Tarun

[JDG23]

I'm experiencing the same issue. Only saved/favorited templates are showing up. 

[David__B]

Hi @JDG23

Thanks for reporting. Our developers are investigating the issue.

Thanks,
Dave

[Ashley3709608691gp]

I've looked at all the posts about this but none of the solves are working.

My favorites folder is empty, but when i see the photos i previously hearted in the search the heart is stil there. When I favorite a new photo it says it was added to my favorites folder but there's nothing there. 

I've been using adobe express in the app on my iphone 18 and Macbook air via Safari I have the lastest updates and software on both. The favorites folder is empty both places.