Adobe Express Not Loading

[Kate36909427jvhb]

Adobe Express is having an issue loading my files. They have not been showing up fully loaded for over an hour. I have checked my network, and no issue. There seems to only be an issue with Adobe Express. The page is consistently loading in corner.

[Carolyn26212884r4ro]

I am having a similar issue today. I've been working on this for over an hour. My folders and files in My Stuff will not load. Momentarily, they came back, but when I tried accessing a few files, some of the images were there and others were ghosted. When I tried to access My Stuff again, it showed me this screen again and then will time out and tell me there's a problem and to refresh. 
 

[David__B]

Hi @Carolyn26212884r4ro

Sorry to hear about your difficulties. Could you please try these troubleshooting steps and see if they help? 

• Test in different browsers  - Chrome, Edge, Safari
• Try clearing the browser cache  -  https://adobe.ly/41ydbhO
• Test in incognito/private browsing mode -  https://adobe.ly/41wPqq9
• Reboot the computer, ensure the latest operating system updates are installed
  
  

Please let us know if these help,
Dave

[Carolyn26212884r4ro]

Hi David, thank you so much. I did all of those before even coming here to comment. It's been a few hours now, and Adobe Express appears be working again.  

[David__B]

Hi @Carolyn26212884r4ro

Thanks for following up. I'm not sure what happened but glad to hear it's working again.