Adobe Express Update Causing Performance Issues

[moniseum]

Dear Adobe Express Team, I have been a regular user of Adobe Express to create media for my social media accounts. However, since the recent update, the new version has become too resource-intensive for my iPhone and my internet connection, rendering it unusable. I would like to know if there is a lighter version of Adobe Express available that I can use without experiencing these performance issues. If not, I kindly request that you consider optimizing the app to cater to users with limited device capabilities and slower internet connections. Thank you for your attention to this matter. I look forward to your response and a resolution to this issue. Best regards, Monis Bukhari

[J30582916pfha]

Same here!!! It is so slow on my iPhone. I would love to be able to use an older version. It takes so long to load a photo and would not even load it the first time I had to close out the app. Also the features don't always work and things take so long to load

[Neelamk]

Hi @moniseum,

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Are you getting any error messages? Do you still see the issue see the issue? Please try clearing the app cache and updating the app to the newest version. You could also try reinstalling the application. Please let us know if this helps.

Thank you,

Neelam