Adobe Express Video Background Remove

[Highness]

Hello, for some reason starting today, I'm no longer able to the remove background of videos.  I was able to do so yesterday, but now it's no longer an option on any browser (I've tried 3 different browsers all updated).  However, it is the advertised Feature of Premium Membership.  Please let us know if you're removing the Features that we are paying for.  Thank you

[Andrew_ __~-€=====8]

Having same issue on the app as well. This is incredibly annoying. Zero communication...

please tell us either way so we can unsubscribe 

[thejanebradbury]

Hello @Highness and @Andrew_ __~-€=====8 I can't reproduce the problem in either Chrome and Windows app this morning. Both show the Remove background when a video is selected. Do you see the option, or is it that the option is greyed out, or is it not working when you click to use it?

[Highness]

Not an option for me...  I hope they're able to fix it.  @thejanebradbury 

[David__B]

Thanks for testing in different browsers. I tested and wasn't able to reproduce the issue either.
Does working in incognito mode in Chrome make any difference? 

https://support.google.com/chrome/answer/95464

[Devin Lester]

I am now having the same problem described. Video (12 seconds, 2000px approx) uploads and processes. Remove background icon becomes available. Once clicked it processes endlessly and doesnt produce a removed background. 

This is happening on the website and ios mobile app. 

[Aaron369926543lev]

I am having the same problem today

[chaimaa.7]

Hi @Aaron369926543lev. Can you please share more details about the issue you are having with the app? It would be helpful to share screenshots as well to help us investigate. Thanks, ^CA