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Can't download

New Here ,
Jan 22, 2024 Jan 22, 2024

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I'm unable to download my pdf.
Bug Unresolved
TOPICS
Desktop Web , PDF

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3 Comments
Adobe Employee ,
Jan 23, 2024 Jan 23, 2024

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Hi @default349571976bhmrw,

 

Thank you for reaching out, and I'm sorry to hear you're having trouble.

I haven't been able to replicate this issue.

 

Kindly clear your browser cache and cookies, ensuring you have installed the latest Browser version using a different browser or in incognito mode.

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

^Lyn

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New Here ,
Jan 23, 2024 Jan 23, 2024

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Good morning,

I did what was suggested, cleared cookies, browsing history, etc, and
opened an incognito tab. I am still getting the same error pop-up when I
attempt to download the file.
[image: Screenshot 2024-01-23 101142.png]




--
Lyndsay Wisneski
Digital Marketing Officer
Greater Yuma Economic Development Corp.
1351 South Redondo Center Drive Suite 158/159
Yuma, AZ 85365
Tel: (928) 782-7774
Fax: (928) 782-7775
Cell: (515) 339-2444
www.gyerp.org
www.painisoptional.org
Email: Lwisneski@greateryuma.org

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Adobe Employee ,
Jan 23, 2024 Jan 23, 2024

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Hi @default349571976bhmrw,

 

We can take a deeper look at the issue, if you're willing/able to share the document with us. I will send you a private message of how you can do so. 

 

Thank you so much for reporting this issue!

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