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can't save project

New Here ,
Nov 21, 2023 Nov 21, 2023

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i can't save/download my picture
Bug Unresolved
TOPICS
Exporting and Sharing

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3 Comments
Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

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Hi @default33766002kpv05a 

 

Please provide more details. What happens when you try to download or navigate away; do you get an error message or warrning dialog? If so, screenshots would help, as would the url of your Express file (from the browser's address bar when the file is open).

 

Thanks

Abhi G

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New Here ,
Nov 22, 2023 Nov 22, 2023

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Hi Abhi G,

Thanks for you fast reply! This is the message I get when I try to download any file or try to share it:
[cid:image001.png@01DA1D26.0C6D3FA0]This also happens with new files I just now created.

When looking at the preview the original file is also blank (even though I put text and picture in it etc.).
This is the link: https://new.express.adobe.com/id/urn:aaid:sc:EU:1dbceff8-2253-4a5e-8dfd-3d3d19bcc425?category=search This one, and the others, don't seem to load any time soon, as the screen doesn't change from this:
[cid:image002.png@01DA1D26.0C6D3FA0]

Thanks in advance!

Kind regards,
Marie B

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Adobe Employee ,
Nov 22, 2023 Nov 22, 2023

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Hi @default33766002kpv05a 

 

The images did not come through. Could you please navigate to https://community.adobe.com/t5/adobe-express-bugs/can-t-save-project/idc-p/14250634#M8389 in your browser and post the images there?

 

Thanks

Abhi G

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