Download of files fails after 90%

[rickw70461416]

I have a user I support who has files created that he could download two weeks ago, but now cannot. He tells them to download, it hangs at 90%, then gives him "An error occurred while downloading your file. Please try again". He has tried from two different browsers on two different computers. He has cleared cache, downloaded as pdf, downloaded to his local drive, downloaded a single file, turned off pop-up blocker, all things we've seen suggestions for. This would be an enterprise account that he has, which I don't know if that has any bearing. He is using a Mac, and has tried with Safari and Chrome.  Thanks for any ideas. 

[Tarun Saini]

Hi 

@rickw70461416

,

We're sorry to hear about this. Could you please share the Project URL with us? You can create a duplicate copy of your project and provide us the edit access.

Regards,

Tarun

[Graham30460600f16d]

Hi all, this is a known issue with PDF export. Our workaround has been to suggest the customer download as individual PDFs and recombine with the Combine Files Quick Action.

If this does not work, can you please ask the customer to share the file with us so we can investigate further? Share with email account: expresstest@adobe.com. 

We've recently shipped bug fixes that address this kind of problem, with more performance fixes en route in November as well.

[an_7714]

Hallo zusammen,

ich versuche seit Stunden meine Dateien herunterzuladen. Der Download stockt bei 90 % und verweilt dann minutenlang an dieser Stelle, bis die Fehlermeldung "Herunterladen fehlgeschlagen - Beim Herunterladen der Datei ist ein Fehler aufgetreten. Bitte versuche es erneut.".

Neustart, Cache löschen, Browserwechsel (Firefox, Chrome) haben nichts gebracht. 

Weiß jemand Rat?

Beste Grüße

AH