Error 500 when trying to publish webpage

[Lucy31997677rt2y]

Hello. Need to publish a webpage in Adobe Express. Getting....

Error: Publish API response: 500 Internal Server Error

24 hours now. My local admin cannot help. Adobe please advise. Anyone else fixed this or found workaround (ps I am not a techie)

[xsymetrix]

I have just experienced this as well. A journal I maintain using Adobe Express webpage is also throwing the same 500 error. Have tried accessing the webpage on another computer and get a 404 not found. Tried duplicating the web page and also get the 500 error and cannot publish.

[mahmoud_5524]

Hi @xsymetrix,

Thank you for reporting this issue. Our engineering team is actively investigating the problem. In the meantime, please refrain from duplicating or republishing the affected pages, as this may exacerbate the error.

We’ll update you as soon as the issue is resolved. Thank you for your patience and understanding.

^MM

[mahmoud_5524]

Hi @xsymetrix,

Could you please share the file link with edit access enabled, along with your Adobe ID, and send it via DM so we can investigate further? To send me a DM, click on my profile picture, select "Send a message", and paste the details there.

Thanks 

ˆMM