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Express just stops working ???

Community Beginner ,
Dec 02, 2023 Dec 02, 2023

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So today, my wife started working on a page in her Chrome browser.  She used the Elements feature on the left hand icon bar.  All worked fine.  Later on, this just stopped working.  Select Elements and nothing happens.  So she asked me if I have something blocked on the network.  No, I don't!  I tried it on my machine in Firefox.  Same thing, Elements doesn't work.  Pull up Microsoft Edge, it works fine.

 

What is going on???

Bug Unresolved
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4 Comments
Community Expert ,
Dec 03, 2023 Dec 03, 2023

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I just tried on my machine (Firefox, Edge and Chrome) and all work as intended for me.
Is there any pop-up blocker or that kind of things on the non-working browsers?
This is what I got in Edge

Imaginerie_0-1701600028375.png


and this is what I got in Firefox

Imaginerie_1-1701600069987.png


Is there a particular set of action that lead to it not working?
Was the cloud symbol showing a syncing status (with a rotating aroow) instead of a static one like this one?

Imaginerie_2-1701600155317.png

 

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Community Beginner ,
Dec 03, 2023 Dec 03, 2023

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In Edge I see :

 

aroby1_0-1701633057537.png

 

In Firefox, I just see:

 

aroby1_1-1701633103303.png

 

No blockers active, same computer.  If I look in the developer options on Firefox, there are dozens of 403 errors:

 

aroby1_2-1701633190315.png

 

Yet, if I click on one of the URLs, it loads fine.  This is on a brand new document.  I never use the software, just trying to troubleshoot for my wife!

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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I am also using Firefox for Adobe Express, but used Edge when it was not available on FF prior. The firefox availability is very new, and it's still lacking a couple of features compared to the 3 other compatible ones (and all the alternative browsers that use either FF or Chrome as a base). I will try to find out if it's part of one of the usual bug, and come back if/when I have an answer.

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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For reference the compatible browsers are : Safari, Firefox, Edge and Chrome.

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