• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Express just stops working ???

Community Beginner ,
Dec 02, 2023 Dec 02, 2023

Copy link to clipboard

Copied

So today, my wife started working on a page in her Chrome browser.  She used the Elements feature on the left hand icon bar.  All worked fine.  Later on, this just stopped working.  Select Elements and nothing happens.  So she asked me if I have something blocked on the network.  No, I don't!  I tried it on my machine in Firefox.  Same thing, Elements doesn't work.  Pull up Microsoft Edge, it works fine.

 

What is going on???

Bug Unresolved
TOPICS
Desktop Web

Views

67

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
4 Comments
Community Expert ,
Dec 03, 2023 Dec 03, 2023

Copy link to clipboard

Copied

I just tried on my machine (Firefox, Edge and Chrome) and all work as intended for me.
Is there any pop-up blocker or that kind of things on the non-working browsers?
This is what I got in Edge

Imaginerie_0-1701600028375.png


and this is what I got in Firefox

Imaginerie_1-1701600069987.png


Is there a particular set of action that lead to it not working?
Was the cloud symbol showing a syncing status (with a rotating aroow) instead of a static one like this one?

Imaginerie_2-1701600155317.png

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 03, 2023 Dec 03, 2023

Copy link to clipboard

Copied

In Edge I see :

 

aroby1_0-1701633057537.png

 

In Firefox, I just see:

 

aroby1_1-1701633103303.png

 

No blockers active, same computer.  If I look in the developer options on Firefox, there are dozens of 403 errors:

 

aroby1_2-1701633190315.png

 

Yet, if I click on one of the URLs, it loads fine.  This is on a brand new document.  I never use the software, just trying to troubleshoot for my wife!

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 04, 2023 Dec 04, 2023

Copy link to clipboard

Copied

I am also using Firefox for Adobe Express, but used Edge when it was not available on FF prior. The firefox availability is very new, and it's still lacking a couple of features compared to the 3 other compatible ones (and all the alternative browsers that use either FF or Chrome as a base). I will try to find out if it's part of one of the usual bug, and come back if/when I have an answer.

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 04, 2023 Dec 04, 2023

Copy link to clipboard

Copied

LATEST

For reference the compatible browsers are : Safari, Firefox, Edge and Chrome.

Votes

Translate

Translate

Report

Report