Firefox when?

[FoxCadet]

Simple question, don't skirt around it.

[suraj31809549dvu4]

@Meredith30089685iwt8 
On chrome can you please try this thing once:
on address bar type below and hit enter: 
chrome://flags/#ignore-gpu-blocklist
From dropdown select "Enable" and relaunch browser.

try to open site again.

[Meredith30089685iwt8]

I enabled the Software Override and relaunched but unfortuately still get the unsupported browser page when attempting to access adobe express.

[suraj31809549dvu4]

@Meredith30089685iwt8 I was facing same issue on chrome on win machine. Itried below and it started working
1. Quit chrome browser 

2. In windows machine open "Command Prompt" type cmd in startup menu

3. Run below commnd and it will launch chrome:

start chrome --use-angle=gl

4. Once chrome launched open https://new.express.adobe.com/

[CARLOSMARIN]

Muchas gracias con esto funcionó de nuevo

[tjburbank]

Just spoke with Adobe Express Technical Support group and they admitted that there is an issue since they took Adobe Express New Version out of beta when it redirects from express.adobe.com to new.express.adobe.com it reports unsupported browser.   They said engineers are working on it, but no ETA on repair. This is crazy to me they have let this go on this long.

I would recommend everyone with Creative Cloud account call support and complain so they get this resolved sooner.  (800) 833-6687 and follow options to Adobe Express.

[Meredith30089685iwt8]

You're an absolute lifesaver. Using chrome --use-angle=gl in the command prompt worked perfectly. Can't thank you enough!

[suraj31809549dvu4]

@Meredith30089685iwt8 
Also i think issue is with hardware accelaration. One user said if you disable it then also it will start works. So in that case you don't have to launch chrome from command prompt (for me it worked)
try this too once.

Quit chrome if already through command prompt and relaunch it

On Google Chrome:

Settings --> System --> Disable hardware accelaration.
relaunch and open site

[suraj31809549dvu4]

Please check:
https://community.adobe.com/t5/adobe-express-discussions/unsupported-browswer-ae-beta/td-p/13889824

[Meredith30089685iwt8]

Turning off hardware acceleration also worked! Thank you again. Hopefully this helps other people facing similar browser issues.

[Brithany31799630v65e]

I have tried all steps in this chain, but nothing helps, yesterday I could make it to the pago for first time since the update but some minutes later nothing again

[paulc80996429]

How the hell did this get infront of customers?

[mirajw]

Hi Giovanni,

Is there any chance that you could provide us a few details related to your device's hardware specs (such as graphics card, graphics driver version & CPU)?

Thanks a lot in advance, this would help us investigate the issue further.

Madalin

[Anubhav M]

Hello @FoxCadet,

We understand that having access to Adobe Express on Mozilla Firefox is important to you, and we apologize for its unavailability at this time. Would you mind upvoting this UserVoice (https://adobeexpress.uservoice.com/forums/951181-adobe-express/suggestions/47112223-firefox) and adding your comments there? 

Doing this will help us prioritize this feature request, and you will keep getting all the related updates. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,

Anubhav

[Anubhav M]

Hello @spectr1701,

We understand that having access to Adobe Express on Mozilla Firefox is important to you, and we apologize for its unavailability at this time. Would you mind upvoting this UserVoice (https://adobeexpress.uservoice.com/forums/951181-adobe-express/suggestions/47112223-firefox) and adding your comments there? 

Doing this will help us prioritize this feature request, and you will keep getting all the related updates. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,

Anubhav

[spectr1701]

I do have another question. How do you do collages now in Express? I used
to be able to set my canvas size and upload up to 24 images, and Express
would automatically lay out the pictures based on orientation and subject.
That has been completely removed!

[Lyn_D]

Hallo @Reto27525273rexd,

Vielen Dank für dein Feedback. Wir entschuldigen uns für die Unannehmlichkeiten, die du mit der neuen Version von Adobe Express erfahren hast. Wir arbeiten ständig daran, die Leistung und Zuverlässigkeit zu verbessern.

Bitte habe noch ein wenig Geduld, da wir daran arbeiten, die Unterstützung für den Firefox-Browser bald hinzuzufügen.

Wir verstehen deine Frustration und werden unser Bestes tun, um sicherzustellen, dass der Workflow reibungsloser funktioniert.

Vielen Dank für dein Verständnis.

MfG

-Lyn

[SL31896417nur0]

Getting same error on different PCs, all with current browser version and all with different hardware specs

[CJM_THEGOAT]

Wow thtas the only thing that works.... Thx

[David__B]

Hi @default317110881yvrok @Paula Johnson @C.G.89 

Sorry for the inconvience around this. This is listed as one of the known issues here:

https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html

Web browser access

Issue	Workaround
Firefox I'm unable to access Adobe Express on Firefox.	You can access the new version of Adobe Express on the desktop on the following browsers: Google Chrome (version 100 and onwards), Microsoft Edge (version 107 and onwards), and Safari (version 16 and above). JavaScript must be enabled. All other browsers won’t be supported. Firefox, as a supported browser, will be coming soon.

[Anubhav M]

Hello @spectr1701,

Thanks for following up. Currently, the new version of Adobe Express does not have the functionality of creating Photo Collages. Would you mind upvoting this UserVoice (https://adobeexpress.uservoice.com/forums/951181-adobe-express/suggestions/46769416-photo-collage-as...) and adding your comments there? 

Doing this will help us prioritize this feature request, and you will keep getting all the related updates. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,

Anubhav

[ShannonBarill]

So... how soon is that support for Firefox coming? Is there an ETA?

[Nancy OShea]

Compatibility issues can take a while to suss out & patch.

Nobody knows for sure how long it will take.

In the meantime, use the latest Chrome, Edge or Safari without script blockers.

[245591662bdi]

This version of Express runs incredibly slow on Safari. Please bring back support for Express for Firefox as quick as possible, PLEASE 

[Tarun Saini]

Hi there,

We're sorry to hear about this. We are aware of this issue & our product team is currently working on this with Apple on the solution. Once we have any update on this, we will keep you posted. Also, Firefox, as a supported browser, will be coming soon.

You can also check this article for more info on the known issues in Adobe Express: https://adobe.ly/3rMU6JF

Regards,

Tarun

[xdoo675]

This is a non-answer. When will adobe be restoring Firefox support?