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Firefox when?

Explorer ,
Aug 19, 2023 Aug 19, 2023

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Simple question, don't skirt around it.

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correct answers 1 Correct answer

Adobe Employee , Nov 14, 2023 Nov 14, 2023

Hi everyone!

 

Firefox support for Adobe Express is now available.

For more info, please visit https://community.adobe.com/t5/adobe-express-discussions/firefox-support-for-adobe-express/m-p/14233...

 

Thanks!

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correct answers 4 Pinned Replies

Adobe Employee , Nov 14, 2023 Nov 14, 2023

Hi @mark293422323aol

 

We understand your highlighted concerns and are continuously working to improve your experience.

With the recent update, Firefox support for Adobe Express is now available. For more info, please visit: https://community.adobe.com/t5/adobe-express-discussions/firefox-support-for-adobe-express/m-p/14233953

Also, let us know if you still have trouble using Adobe Express. 

 

Best,

Amitej

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Adobe Employee , Nov 14, 2023 Nov 14, 2023

Hi, @spectr1701!

 

Firefox support for Adobe Express is now available.

For more info, please visit https://community.adobe.com/t5/adobe-express-discussions/firefox-support-for-adobe-express/m-p/14233...

 

Thanks!

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Adobe Employee , Nov 14, 2023 Nov 14, 2023

Hi @FoxCadet!

 

Firefox support for Adobe Express is now available.

For more info, please visit: https://community.adobe.com/t5/adobe-express-discussions/firefox-support-for-adobe-express/m-p/14233...

 

Thanks!

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Adobe Employee , Nov 14, 2023 Nov 14, 2023

Hi @Reto27525273rexd ,

 

We are aware of your issues and are always trying to improve your experience.

Firefox now supports Adobe Express, thanks to a recent upgrade. For more info, please visit https://community.adobe.com/t5/adobe-express-discussions/firefox-support-for-adobe-express/m-p/14233...

Also, let us know if you still have any trouble using Adobe Express. 

 

Best,

Amitej

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71 Comments
New Here ,
Aug 16, 2023 Aug 16, 2023

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Hi, adobe express, unsupported browser, what to do

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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Firefox is not currently supported, if that's the browser you are trying. If it's one of the supported browsers (Edge, Chrome or Safari) then try clearing cookies and cache to see if that solves the problem. 

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New Here ,
Aug 16, 2023 Aug 16, 2023

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Why was Firefox compatibility discontinued with the new Adobe Express platform? Surely more people use Firefox than use Microsoft Edge, which is supported? This is a disappointing change that will change my entire workflow.

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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Yes, this sucks, big time!

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Explorer ,
Aug 16, 2023 Aug 16, 2023

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Right there with you, Express worked best on Firefox, in fact I downloaded it specifically for Express.

 

 

[Cursing removed as per forum guidelines. Please keep your language clean or risk be banned on the Adobe forums.]

 

 

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New Here ,
Aug 17, 2023 Aug 17, 2023

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Guten Tag Wir sind mit dem neuen Adobe Express überhaupt nicht zufrieden, da es sehr unzuverlässig läuft. Es werden Browser Firefox nicht richtig bedient, obwohl alle Einstellungen korrekt sind. Wenn man am Projekt weiterarbeitet und den link aktualisiert, wir der bestehende Link nicht aktualisiert und wir müssen den Kunden immer wieder die Links neu zukommen lassen. Wenn Ihr schon Programm updates macht, schaut wenigstens das der Workflow richtig funktioniert, wir habewn keine Lust, für Euch immer die Arbeit zu machen, wir müssen speditiv arbeiten.

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Community Beginner ,
Aug 17, 2023 Aug 17, 2023

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Neither fixed my issue, i dont believe it to be with the browser as the same browser on another pc same version is fine, i suspect graphics drivers

 

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Adobe Employee ,
Aug 17, 2023 Aug 17, 2023

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Hi, Try using Chrome, Safari, or Edge browser. If you're already on any of those and are still getting errors while accessing https://new.express.adobe.com/, try clearing the cache/cookies to check if that makes any difference. Also, ensure you use the official builts of the browser with enabled JavaScript.

 

 

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Community Beginner ,
Aug 17, 2023 Aug 17, 2023

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Yep, already done this
No difference

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Adobe Employee ,
Aug 17, 2023 Aug 17, 2023

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Another couple of things to confim
- hardware acceleration is enabled. You can find resources on this via an internet search; here's one example: https://help.scoot.app/how-do-i-enable-my-browsers-hardware-acceleration
- Navigate to https://webglreport.com/?v=2 and confirm that it shows as green (✓ This browser supports WebGL 2)

- WebAssembly is supported: check https://wasm.joway.io/

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Adobe Employee ,
Aug 19, 2023 Aug 19, 2023

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Adeline31764563cl0k,

 

I'm following up on your comment (https://community.adobe.com/t5/adobe-express-bugs/cant-open-old-files-in-new-version-of-adobe-expres...) on this more relevant post. I realize that these steps are not meant to "fix" the unsupported browser issue, but help us diagnose what could be going wrong. Could you confirm that all of these checks are passing for you?

 

 

Abhi G

 

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Community Beginner ,
Aug 19, 2023 Aug 19, 2023

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Please bring back browser support for Firefox.

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New Here ,
Aug 20, 2023 Aug 20, 2023

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Used this with firefox and loved it. I can no longer use firefox. Tried on both chrome and edge and try uploading photos and they show up green. Not only that, trying to do any other work or edit and everything is just messed up. I may need to cancel subscription because this program is now totally useless

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Adobe Employee ,
Aug 20, 2023 Aug 20, 2023

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Sorry to hear that you are having issues. Thanks for trying various workarounds.

Which operating system are you on? Windows or Mac? Which version? 

This seems like a rare bug. Can you share more?

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New Here ,
Aug 21, 2023 Aug 21, 2023

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I have the same issue, try all the previus steps and they were all correct, still can not access the page 

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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@Brithany31799630v65e which browser(s) did you try? Could you please share a screenshot? Are you specifically seeing the "Unsupported browser" message other users on this post reported, or something else?

Thanks,

Abhi G

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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@Brithany31799630v65e Can you please take a screenshot of the result you get when accessing https://webglreport.com/?v=2. Context name is of most interest to us.

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New Here ,
Aug 21, 2023 Aug 21, 2023

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image_2023_08_21T17_56_13_973Z.png

Seeing this message. It's interesting as I'm using Chrome (with the most recent update) and there are no extensions added, no incognito or VPNs either. It worked fine until last Thursday. Tried clearing cache & cookies to no avail. 

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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@Daniel31732386cy8v 

Could you please perform the three checks listed here: https://community.adobe.com/t5/adobe-express-bugs/unsupported-browser/idc-p/14020608#M737?

Thanks

Abhi G

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New Here ,
Aug 21, 2023 Aug 21, 2023

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I have the same problem. Everything was working fine until last tuesday. Been using express last 3 years, same PC

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New Here ,
Aug 21, 2023 Aug 21, 2023

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All have been performed and we're still seeing the unsupported browser error. 

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Hi @Daniel31732386cy8v 

 

Thanks for your response. Could you please try one more thing in Chrome

  • Navigate to new.express.adobe.com
  • Open the browser developer tools by using the following keyboard shortcuts
    • Mac: Cmd + Option + I 
    • Windows: Ctrl + Shift + I 
  • Select the Console tab if its not already selected 
  • Type BrowserSupport in the Filter bar
  • Refresh the page


Check if your logs look similar to mine:

AbhiG_0-1692662228772.png

Thanks,

Abhi G

 

 

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New Here ,
Aug 21, 2023 Aug 21, 2023

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Same issue for me as well and it was working fine until the new adobe express was launched.  I get the unsupported browser message on up to date Chrome (Version 116.0.5845.97). I also tried to access it via Microsoft Edge and I get the same unsupported browser error. Both accessed adobe express fine about 7/8 days ago

-Cleared Cache & Cookies, restarted computer

-Checked to see if Java was enabled (it is)

-Browser supports WebGl (has green check mark) and WebGL2 tab says "× This browser supports WebGL 2, but it is disabled or unavailable." 

-Browser supports webassembly

-Hardware acceleration enabled

-I checked browser support under the developer tools on the new.express.adobe.com and I get:

[BrowserSupport] Wasm supported
23793.b5f4fd514b2f15aa9d44.js:1 [BrowserSupport] WebGL2 not supported
23793.b5f4fd514b2f15aa9d44.js:1 [BrowserSupport] Structured clone supported
23793.b5f4fd514b2f15aa9d44.js:1 [BrowserSupport] Not supported.

I also checked old tutorials for google chrome on how to enable WebGL2 by searching for it under chrome://flags and nothing comes up. I was only able to enable WebGL, but not specifically WebGL2.

webgl2.jpg

 

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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@Meredith30089685iwt8 thanks for sharing your report. RE: WebGL2, let me ask around.

 

Abhi G

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New Here ,
Aug 21, 2023 Aug 21, 2023

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I'm thinking new express doesn't support Windows 10 and/or old graphic cards  

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