Images won't download on Adobe Express on OnePlus

[qgibbs12]

I can't download images in Adobe express. It has been months and this issue is still not fixed. I have a OnePlus 8T and a OnePlus 10, and it just happens on these devices. I son has an iPhone and it works.  

It prepares the file but when I go to download it it just gets stuck and doesn't download. I usually have to open it on my computer and then download it. 

This is super frustrating please fix. 

[Tarun Saini]

Hi 

@qgibbs12

,

Welcome to the community! We're sorry to hear about this. Please ensure your device is up to date. Also, try reinstalling the app to see if that helps.

Regards,

Tarun

[qgibbs12]

My device is up to date.

[Impressive_Moonbeam4852]

im also facing this issue after recent update

[Tarun Saini]

Hi 

@Impressive_Moonbeam4852

,

Welcome to the community! We're sorry to hear about this. Could you please let us know the make and model of your device? Were you able to download the images from the desktop? Did you try switching the network to check if that helps?

We're here to help, just need some info.

Regards,

Tarun

[Impressive_Moonbeam4852]

On desktop/laptop it is working fine, but the problem is i cant carry laptop every where with me.

Im using oneplus node ce 3- android 14, earier it was working fine after the recent update im facing this issue. i have already tried to clear data reinstall app restart my device , both app and device are updated to latest version this issue is only occuring in this device , i have tried to edit and download the image in onther device there is working fine please help regarding issue  

[Impressive_Moonbeam4852]

after editing , on download pop up loader is keeps on loading indefinitely and image is not getting downloaded

[Tarun Saini]

Thanks for your response 

@Impressive_Moonbeam4852

,

Could you please share the project URL with us to investigate further with edit access via private message?

Regards,

Tarun

[Impressive_Moonbeam4852]

im using mobile device , there is the issue on laptop it is working fine , im not sure how can i share url from mobile device

[Matshidiso5DE7]

Me too, for about few month now. It 1ns worked and within few days it was not working again. So irritating 😔 

[Tarun Saini]

Hi 

@Matshidiso5DE7

,

Welcome to the community! We're sorry to hear about this. I'd like to inform you that we've escalated this issue to our product team. Meanwhile, could you please provide the make and model of your device? Did you try on other devices to check if that helps? Also, is this happening on all projects?

Regards,

Tarun

[Nuuja]

is everyone who runs into this bug on a OnePlus phone running Android/OxygenOS 14?