[Mobile] Error PNG Transparent Images

[faelscarpato]

Quando crio uma imagem e retiro o fundo, para ficar como png transparente e faço o download, ela está vindo como Jpg e com fundo branco

[David__B]

Hi @faelscarpato 

Thanks for reporting the issue. Where you viewing the image when seeing the white background? 

Thanks,
Dave

[faelscarpato]

Visualizo na galeria do celular, eu tenho um smartphone Samsung Galaxy S20 FE 5G, e sempre visualizei as imagens na galeria da Samsung que tem suporte para vários formatos, incluindo png.

Tentei tirando a cor do fundo, branco e me mostrava como transparente, mas ao exportar ele ficava branco, mesmo salvando em png, tudo isso Adobe express beta.

Obter o Outlook para Android<>

[David__B]

Thanks for the additional details @faelscarpato 

If you import that png that is supposed to have transparency back into another Adobe Express project is the transparency shown or does it has white there too?

[faelscarpato]

I've already made this attempt, the file has a white background, as a jpeg image, and to clear the doubt, I got a Png image in my internal storage of projects that I have, and this png image opened correctly when I imported it into Adobe express, without a background, the mistake was to export what I created, that was supposed to be bottomless or transparent, but I didn't make about five attempts, and it didn't save bottomless.

Obter o Outlook para Android<>

[Meike36848582nmcg]

Since using the new version it is not possible to download transparent pictures on my iPhone. Can anybody help me? So it's no longer useable for me.... 

[karzof5E62]

Non esporre png trasparenti

[Wins34316076j6lm]

set the transparent but it make the solid bg

[gallekyle]

Hi @Meike36848582nmcg ,

Thank you for reaching out. Just to confirm, have you set the background color to transparent. It should be available at the bottom ribbon.

This should give you the option on download for transparent PNG

[jshadows91]

Can’t download transparent files

[Meike36848582nmcg]

Yes, the background is transparent!


Von meinem iPhone gesendet

[default36910411igdb97]

Ik mis de functie om de afbeelding transparant te kunnen downloaden.

[Nina369111247mp8]

Hi, I cannot save transparent image in any given format from new adobe express app. I remove background before saving, and it's been saved with white background anyway. 🤯

[default369405794m5n6o]

When downloading an image with a transparent background, it is still saving with a white background instead.

[Andy Lambert]

Hey @default369405794m5n6o , just to check - are you setting the background color as 'No fill'? If you do that and export with a transparent BG, this should work. (I use this feature a lot on iOS) 

[default369405794m5n6o]

Hey there, yup I chose no fill and it showed that checkered background
preview to confirm it was transparent, when i exported it as transparent BG
it still saved with a white background. It worked perfectly fine before the
update. I thought it may be a glitch and restarted the app but it still
kept happening.

[Amitej S]

Hey @faelscarpato,

Adobe Express Mobile is now out of the beta phase. Can you please confirm if you're still having issues getting transparent backgrounds?

To get a transparent background on mobile devices, you can follow these steps:

1. Open an image in the Adobe Express editor.
2. Select the image, then select Remove Background from the bottom menu.
3. Select Background color, and then the No Fill option.
4. Select the download icon and then the 'Transparent PNG (best for images)'option to save the image to your device.

 

Note: The 'Transparent PNG (best for images)' option will only appear if you select the Background Color option as No Fill. 

Let us know how it goes!

Best,

Amitej

[faelscarpato]

Olá, vou fazer a atualização do aplicativo, como você informou que saiu da
fase beta, vou atualizar e fazer o teste e te retorno com o resultado.

Obrigado pela ajuda

[faelscarpato]

Hello, @David__B, as informed I have done the update of the Adobe express application recurring version, no longer being the beta, and I have done the download transfer in png without background as can be seen in the attachments.

Thank you for your attention and help

 

 

 

[smunera1]

Creo un texto en fondo transparente y al copiar o guardar cómo png lo deja con fondo color.

[David__B]

Hi @faelscarpato 

Thanks for following up, glad to hear it is working for you now 🙂

[lespaul_JP]

透過PNGの書き出しの歳にiOS,PCともに透過が反映されない

[Amitej S]

Hey @smunera1, You may need to set the project Background color to "No Fill" before exporting it as a PNG. Please refer this thread: https://adobe.ly/3JCxK2N

[Amitej S]

Hi all, for some users who have migrated to the new mobile version of Adobe Express, downloading projects with transparent backgrounds does not give the desired result.

We have identified the issue, and a fix will be available soon. Until then, we recommend stuck users try downloading such projects on the desktop/web version of Adobe Express.

[Socks35961174a7pb]

Whenever I download a project with a transparent PNG background, it isn't transparent. It's Black, White, or the colour of the background before it was changed to transparent. This is one of the many problems I've had with this new update. Adobe Express didn't need a huge overhaul, this was unnecessary and completely ruined the app which I used for many years. I want the old version back. I'm highly disappointed in you, Adobe. Highly.

[default37100311xrmgb5]

설정은 투명배경으로하고 png저장하는데 되지 않음