• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
11

[Mobile] Error PNG Transparent Images

Community Beginner ,
Apr 11, 2024 Apr 11, 2024

Copy link to clipboard

Copied

Quando crio uma imagem e retiro o fundo, para ficar como png transparente e faço o download, ela está vindo como Jpg e com fundo branco

Bug Started
TOPICS
Android , Mobile Beta

Views

350

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Apr 24, 2024 Apr 24, 2024

Hey @faelscarpato,

Adobe Express Mobile is now out of the beta phase. Can you please confirm if you're still having issues getting transparent backgrounds?

To get a transparent background on mobile devices, you can follow these steps:

 

  1. Open an image in the Adobe Express editor.
  2. Select the image, then select Remove Background from the bottom menu.
  3. Select Background color, and then the No Fill option.
  4. Select the download icon and then the 'Transparent PNG (best for images)'option to save the ima
...

Votes

Translate

Translate
Adobe Employee , Apr 19, 2024 Apr 19, 2024

Hi @Meike36848582nmcg ,

Thank you for reaching out. Just to confirm, have you set the background color to transparent. It should be available at the bottom ribbon.

 

File (16).jpg

IMG_0722.jpg

This should give you the option on download for transparent PNG

 

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Apr 26, 2024 Apr 26, 2024

Hi all, for some users who have migrated to the new mobile version of Adobe Express, downloading projects with transparent backgrounds does not give the desired result.

 

We have identified the issue, and a fix will be available soon. Until then, we recommend stuck users try downloading such projects on the desktop/web version of Adobe Express.

Status Started

Votes

Translate

Translate
26 Comments
Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

Hi @faelscarpato 

 

Thanks for reporting the issue. Where you viewing the image when seeing the white background? 

 

Thanks,
Dave

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

Visualizo na galeria do celular, eu tenho um smartphone Samsung Galaxy S20 FE 5G, e sempre visualizei as imagens na galeria da Samsung que tem suporte para vários formatos, incluindo png.

Tentei tirando a cor do fundo, branco e me mostrava como transparente, mas ao exportar ele ficava branco, mesmo salvando em png, tudo isso Adobe express beta.

Obter o Outlook para Android<>

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

Thanks for the additional details @faelscarpato 

 

If you import that png that is supposed to have transparency back into another Adobe Express project is the transparency shown or does it has white there too?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 12, 2024 Apr 12, 2024

Copy link to clipboard

Copied

I've already made this attempt, the file has a white background, as a jpeg image, and to clear the doubt, I got a Png image in my internal storage of projects that I have, and this png image opened correctly when I imported it into Adobe express, without a background, the mistake was to export what I created, that was supposed to be bottomless or transparent, but I didn't make about five attempts, and it didn't save bottomless.

Obter o Outlook para Android<>

Votes

Translate

Translate

Report

Report
New Here ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Since using the new version it is not possible to download transparent pictures on my iPhone. Can anybody help me? So it's no longer useable for me.... 

Votes

Translate

Translate

Report

Report
New Here ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Non esporre png trasparenti

Votes

Translate

Translate

Report

Report
New Here ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

set the transparent but it make the solid bg

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Hi @Meike36848582nmcg ,

Thank you for reaching out. Just to confirm, have you set the background color to transparent. It should be available at the bottom ribbon.

 

File (16).jpg

IMG_0722.jpg

This should give you the option on download for transparent PNG

 

Votes

Translate

Translate

Report

Report
New Here ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Can’t download transparent files

Votes

Translate

Translate

Report

Report
New Here ,
Apr 21, 2024 Apr 21, 2024

Copy link to clipboard

Copied

Yes, the background is transparent!


Von meinem iPhone gesendet

Votes

Translate

Translate

Report

Report
New Here ,
Apr 22, 2024 Apr 22, 2024

Copy link to clipboard

Copied

Ik mis de functie om de afbeelding transparant te kunnen downloaden.

Votes

Translate

Translate

Report

Report
New Here ,
Apr 22, 2024 Apr 22, 2024

Copy link to clipboard

Copied

Hi, I cannot save transparent image in any given format from new adobe express app. I remove background before saving, and it's been saved with white background anyway. 🤯

Votes

Translate

Translate

Report

Report
New Here ,
Apr 23, 2024 Apr 23, 2024

Copy link to clipboard

Copied

When downloading an image with a transparent background, it is still saving with a white background instead.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

Hey @default369405794m5n6o , just to check - are you setting the background color as 'No fill'? If you do that and export with a transparent BG, this should work. (I use this feature a lot on iOS) 

Thanks!
Andy

Votes

Translate

Translate

Report

Report
New Here ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

Hey there, yup I chose no fill and it showed that checkered background
preview to confirm it was transparent, when i exported it as transparent BG
it still saved with a white background. It worked perfectly fine before the
update. I thought it may be a glitch and restarted the app but it still
kept happening.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

Hey @faelscarpato,

Adobe Express Mobile is now out of the beta phase. Can you please confirm if you're still having issues getting transparent backgrounds?

To get a transparent background on mobile devices, you can follow these steps:

 

  1. Open an image in the Adobe Express editor.
  2. Select the image, then select Remove Background from the bottom menu.
  3. Select Background color, and then the No Fill option.
  4. Select the download icon and then the 'Transparent PNG (best for images)'option to save the image to your device.

 

 

transparent-background-4.jpg.img.jpg

Note: The 'Transparent PNG (best for images)' option will only appear if you select the Background Color option as No Fill. 

 

 

Let us know how it goes!

 

Best,

Amitej

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

Olá, vou fazer a atualização do aplicativo, como você informou que saiu da
fase beta, vou atualizar e fazer o teste e te retorno com o resultado.

Obrigado pela ajuda

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

Hello, @David__B, as informed I have done the update of the Adobe express application recurring version, no longer being the beta, and I have done the download transfer in png without background as can be seen in the attachments.

 

Thank you for your attention and help

 


Screenshot_20240424_171128_Adobe Express.jpg

 

Screenshot_20240424_171121_Adobe Express.jpg

Screenshot_20240424_171135_Adobe Express.jpg

Screenshot_20240424_171140_Adobe Express.jpg

Screenshot_20240424_171158_Gallery.jpg

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

Creo un texto en fondo transparente y al copiar o guardar cómo png lo deja con fondo color.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

Hi @faelscarpato 

 

Thanks for following up, glad to hear it is working for you now 🙂

Votes

Translate

Translate

Report

Report
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

透過PNGの書き出しの歳にiOS,PCともに透過が反映されない

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

Hey @smunera1, You may need to set the project Background color to "No Fill" before exporting it as a PNG. Please refer this thread: https://adobe.ly/3JCxK2N

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

Hi all, for some users who have migrated to the new mobile version of Adobe Express, downloading projects with transparent backgrounds does not give the desired result.

 

We have identified the issue, and a fix will be available soon. Until then, we recommend stuck users try downloading such projects on the desktop/web version of Adobe Express.

Status Started

Votes

Translate

Translate

Report

Report
New Here ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

Whenever I download a project with a transparent PNG background, it isn't transparent. It's Black, White, or the colour of the background before it was changed to transparent. This is one of the many problems I've had with this new update. Adobe Express didn't need a huge overhaul, this was unnecessary and completely ruined the app which I used for many years. I want the old version back. I'm highly disappointed in you, Adobe. Highly.

Votes

Translate

Translate

Report

Report
New Here ,
Apr 30, 2024 Apr 30, 2024

Copy link to clipboard

Copied

설정은 투명배경으로하고 png저장하는데 되지 않음

Votes

Translate

Translate

Report

Report