Skip to main content
This topic has been closed for replies.

7 replies

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
April 26, 2024

Hi all, for some users who have migrated to the new mobile version of Adobe Express, downloading projects with transparent backgrounds does not give the desired result.

 

We have identified the issue, and a fix will be available soon. Until then, we recommend stuck users try downloading such projects on the desktop/web version of Adobe Express.

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    April 24, 2024

    Hi @faelscarpato 

     

    Thanks for following up, glad to hear it is working for you now 🙂

      faelscarpato
      faelscarpatoAuthor
      Participating Frequently
      April 24, 2024

      Hello, @David__B, as informed I have done the update of the Adobe express application recurring version, no longer being the beta, and I have done the download transfer in png without background as can be seen in the attachments.

       

      Thank you for your attention and help

       


       

       

       

       

        D
        default37100311xrmgb5
        Participant
        May 1, 2024
        설정은 투명배경으로하고 png저장하는데 되지 않음
          Amitej S
          Community Manager
          Amitej SCommunity Manager
          Community Manager
          April 24, 2024

          Hey @faelscarpato,

          Adobe Express Mobile is now out of the beta phase. Can you please confirm if you're still having issues getting transparent backgrounds?

          To get a transparent background on mobile devices, you can follow these steps:

           

          1. Open an image in the Adobe Express editor.
          2. Select the image, then select Remove Background from the bottom menu.
          3. Select Background color, and then the No Fill option.
          4. Select the download icon and then the 'Transparent PNG (best for images)'option to save the image to your device.

           

           

           

          Note: The 'Transparent PNG (best for images)' option will only appear if you select the Background Color option as No Fill. 

           

           

          Let us know how it goes!

           

          Best,

          Amitej

          faelscarpato
          faelscarpatoAuthor
          Participating Frequently
          April 24, 2024
          Olá, vou fazer a atualização do aplicativo, como você informou que saiu da
          fase beta, vou atualizar e fazer o teste e te retorno com o resultado.

          Obrigado pela ajuda
          K
          karzof5E62
          Participant
          April 19, 2024

          Non esporre png trasparenti

            M
            Meike36848582nmcg
            Participant
            April 19, 2024

            Since using the new version it is not possible to download transparent pictures on my iPhone. Can anybody help me? So it's no longer useable for me.... 

            gallekyle
            Community Manager
            gallekyleCommunity Manager
            Community Manager
            April 19, 2024

            Hi @Meike36848582nmcg ,

            Thank you for reaching out. Just to confirm, have you set the background color to transparent. It should be available at the bottom ribbon.

             

            This should give you the option on download for transparent PNG

             

            David__B
            Adobe Employee
            David__B
            Adobe Employee
            April 12, 2024

            Thanks for the additional details @faelscarpato 

             

            If you import that png that is supposed to have transparency back into another Adobe Express project is the transparency shown or does it has white there too?

            faelscarpato
            faelscarpatoAuthor
            Participating Frequently
            April 12, 2024
            I've already made this attempt, the file has a white background, as a jpeg image, and to clear the doubt, I got a Png image in my internal storage of projects that I have, and this png image opened correctly when I imported it into Adobe express, without a background, the mistake was to export what I created, that was supposed to be bottomless or transparent, but I didn't make about five attempts, and it didn't save bottomless.

            Obter o Outlook para Android<>
            David__B
            Adobe Employee
            David__B
            Adobe Employee
            April 12, 2024

            Hi @faelscarpato 

             

            Thanks for reporting the issue. Where you viewing the image when seeing the white background? 

             

            Thanks,
            Dave

            faelscarpato
            faelscarpatoAuthor
            Participating Frequently
            April 12, 2024
            Visualizo na galeria do celular, eu tenho um smartphone Samsung Galaxy S20 FE 5G, e sempre visualizei as imagens na galeria da Samsung que tem suporte para vários formatos, incluindo png.

            Tentei tirando a cor do fundo, branco e me mostrava como transparente, mas ao exportar ele ficava branco, mesmo salvando em png, tudo isso Adobe express beta.

            Obter o Outlook para Android<>
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices