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11

[Mobile] Error PNG Transparent Images

Community Beginner ,
Apr 11, 2024 Apr 11, 2024

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Quando crio uma imagem e retiro o fundo, para ficar como png transparente e faço o download, ela está vindo como Jpg e com fundo branco

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Android , Mobile Beta

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correct answers 2 Correct answers

Adobe Employee , Apr 24, 2024 Apr 24, 2024

Hey @faelscarpato,

Adobe Express Mobile is now out of the beta phase. Can you please confirm if you're still having issues getting transparent backgrounds?

To get a transparent background on mobile devices, you can follow these steps:

 

  1. Open an image in the Adobe Express editor.
  2. Select the image, then select Remove Background from the bottom menu.
  3. Select Background color, and then the No Fill option.
  4. Select the download icon and then the 'Transparent PNG (best for images)'option to save the ima
...

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Adobe Employee , Apr 19, 2024 Apr 19, 2024

Hi @Meike36848582nmcg ,

Thank you for reaching out. Just to confirm, have you set the background color to transparent. It should be available at the bottom ribbon.

 

File (16).jpg

IMG_0722.jpg

This should give you the option on download for transparent PNG

 

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correct answers 1 Pinned Reply

Adobe Employee , Apr 26, 2024 Apr 26, 2024

Hi all, for some users who have migrated to the new mobile version of Adobe Express, downloading projects with transparent backgrounds does not give the desired result.

 

We have identified the issue, and a fix will be available soon. Until then, we recommend stuck users try downloading such projects on the desktop/web version of Adobe Express.

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26 Comments
Adobe Employee ,
May 15, 2024 May 15, 2024

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Hey @Socks35961174a7pb, this shouldn't be happening. Can you please share a screen recording of the workflow that led to such output? We want to investigate it thoroughly and look for the cause, and the screen recording would help us do that. 

 

Thanks,

Amitej

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