"Internal Server Error" in Animate Characters

[Allie36903042wczd]

I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

[historietas_infantis_8466]

me too!!! the same problem!

[joseph_7662]

I couldn't get this Animate Characters feature to work on Edge or Chrome. However I was able to get it to work on Firefox. 

I hope that helps people. 🙂

[stephen_0238]

I have a half finished video that's due tomorrow and I've been unable to complete it due to this error. What is the ETA on a fix?

[Hamid36694956r3x0]

@joseph_7662 

Thanks for the tip, but no luck here. This worked once on Firefox, but the error message keeps popping up now. 😞

[Mirela38590898ghcz]

Is anybody here at Adobe even trying to resolve this issue or we are waiting in vain? It's happening for a lot of days already. 

[david_8764]

I am having the same issue.  I finally just gave up.

[Vincent_Madelaine]

Any news ?!

[smallskeptic]

It's been a few days already.  Obviously this is not a quick fix.  It might be nice to put a label on the animation website saying "Temporarily unavailable" so that people don't waste their time trying and failing.  I've already wated too much time.

[Hamid36694956r3x0]

@smallskeptic 

Agreed. Though, it's worked here and there for me today, and I've managed to generate four short animations. But it's totally random whether it works or not because a lot of the time the error message still pops up.

[Krisztian_Kovacs0388]

try to clear the cache of your browser before you try to preview the animation. worked for me

[smallskeptic]

Will try, many thanks!

[smallskeptic]

Nope, didn't work.  Nor did incognito browser window.  Very frustrating.  Are they actually working on this?  I mean, I know it's a free product, but how about having some pride your work?

[Karin36000763po8k]

I am paying for the entire adobe package and I am having the same problem. I hope they solve it soon. It is definitely very annoying and frustrating. 

[Allan23194819zexa]

EXACTLY!  I work at an elementary school where students work hard writing scripts. Each time, they are disappointed that they cannot animate their work, IT KILLS ME

[Allan23194819zexa]

As a Premium Member, we are 100% disappointed

[Abhi.G @ ADBE]

Hi folks,

We are making progress in resolving this issue, and understand your frustration that it's taking longer than expected. As noted earlier, the team is working on this as a top priority.

Abhi G

[nature3338701976kw]

i keeo seeing this i've tried for my app. I've tried on different web browsers and I keep getting the same message all of the time 

[Abhi.G @ ADBE]

Update: we've deployed a few fixes aimed at improving the stability of this feature. Could you please try now and let us know if you are noticing any improvements on your end?

Thanks

Abhi G

[Allie36903042wczd]

Yes, I have been able to create and edit a few videos with no problems! Thank you for your work on this, Abhi. 

[smallskeptic]

Yes, I have also been able to create some character animations on the free site today.  Thanks so much!

[Hamid36694956r3x0]

Abhi.G @ ADBE 

Yep, it's worked and been stable today. Thanks!

[smooth_focus0994]

I've been having this issue for the past 2 days. I've been trying it multiple times every hour but the same error message keeps on coming up.  2 days ago it was working well too but now I haven't been having any luck

[Tarun Saini]

Hi 

@smooth_focus0994

,

Our product team has resolved the issue. Could you please try clearing your browser's cache and cookies and let us know if the problem persists?

Regards,

Tarun

[smooth_focus0994]

I've tried it on the app. I've cleared cache and it still is showing the error. I will try it on a browser to see if it works

[smooth_focus0994]

I've tried it on a browser too. It still isn't working