Safe zone suddenly disappeared!

[Hazel Cihan]

My UI updated as I was working on something — now my safe zones have disappeared. I checked under file, where I can find ruler and guides, but no safe zone. 

I cleared my cache

My artwork is sized under the social media templates but it's just not there. I really need it so I can continue with my work!

[Hazel Cihan]

Now I have bleed and margins... still no safe zone.

[Tarun Saini]

Hi @Hazel Cihan,

Welcome to the community! Please check this article and let us know if that helps- https://helpx.adobe.com/express/web/publish-and-share/share-to-social-media/optimize-your-design-for.... 

Let us know how it goes.

Regards,

Tarun

[Hazel Cihan]

Thanks, I have been using safe zones successfully for a while now, so know how to set them up and that I need to use them with social templates. They are missing specifically on the Instagram ad templates. I seem to be able to use them on the story templates.

[Amitej S]

Hi @Hazel Cihan, thanks for responding! As mentioned here, specific formats are supported that enable the safe zone feature.

This depends on the format you’re working with. For some formats, safe zones are applicable to help ensure important content stays visible, while bleeds and margins are not used. For other formats, bleeds and margins apply instead, and safe zones won’t be relevant.

The available options will automatically adjust based on the selected format, so you’ll only see the settings that are supported for that design.

Hope this helps!

Best!

[Hazel Cihan]

I know specific formats support the safe zone. I'm reporting a bug. I am using an Instagram ad template where safe zones should be supported. It is not showing up in the file menu. I am only seeing rulers and guides. As I said before, it's working for story templates but not Instagram ad templates.