something wen wrong cant open file

[default358507249fkpy7]

the above message continues to pop up even if selecting a file ive already created or when wanting to open a new design

[Lyn_D]

Hi @default358507249fkpy7,

Thank you for your patience.

I just saw your post. While I have not seen recent reports about this, I'm here to help!

Have you tried clearing your browser cache/cookies yet? Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.

Please let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn